Customer Implementation Specialist

DHL Germany; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Join DHL Global Forwarding as a Customer Implementation Specialist in Jeddah. Be part of a team that supports local customer projects and drives implementation compliance while fostering a positive work environment. Bring your logistics background and organizational skills to contribute to global goals.

Benefits

Opportunities for career development

Competitive salary

Qualifications

• Logistics business background required.
• Experience in leading meetings and facilitating training.
• Ability to prioritize tasks effectively.

Responsibilities

• Ensure implementation milestones are met and documented.
• Support and lead local customer implementation projects.
• Monitor and steer country implementation KPIs.

Skills

Analytical skills

Communication

Organizational skills

Coaching skills

Job description

Customer Implementation Specialist

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who moves mountains even across oceans? You do. DHL has an opening for a Business Development Manager in Saudi Arabia.

Join us in connecting people and improving lives!

In this Customer Implementation Specialist position

• Ensures that the implementation milestones as set in the GCIPM and CIPM process are met and followed up
• Ensures that all implementation tasks are performed
• Supports and leads local customer implementation projects
• Executes CIPM projects and corresponding activities
• Executes GCIPM projects in country and corresponding activities
• Ensures all customer requirements are fully understood, can be met and are documented
• Gathers information required to fulfill implementation
• Interacts and communicates with key stakeholders to align, e.g. between Sales, Product, customer
• Supports successful onboarding of regionally managed customer implementations in country
• Establishes implementation plans and develops processes which will result in overall KPI improvements
• Monitors and steers on countryimplementation KPIs and delivery against defined targets
• Supports & drives implementation of customers
• Ensures compliance to implementation procedures

Now, here is what we need from you!

Logistics business background, Product and Operations know-how Good communicative, analytical and administrative skills Good organizational skills to manage multiple projects and deadlines Experience in leading meetings and facilitating training Strong coaching and people development skills Ability to prioritize tasks

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web athttps://www.logistics.dhl/us-en/home/careers.html

OurTOP EMPLOYER prestigious certificationattests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry,when people think of forwarding; we want them to think DGFbecause we have:

• Thelargest global networkwith more than 30,000 passionate employees
• The mostefficient processesandfastest response times
• Thebest solutionsandbest customer service

Our Vision:The Logistics Company for the World.

Our Mission:Excellence. Simply Delivered.

Our Purpose:Connecting People, improving lives.

Our Values:Respect & Results

Our Goals:Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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