Customer Experience Specialist - Japanese

2P Perfect Presentation; Jeddah; On-site; SAR 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen motivierten Customer Experience Specialist, der leidenschaftlich daran interessiert ist, außergewöhnliche Kundenerlebnisse zu schaffen. In dieser Rolle sind Sie für die Bearbeitung von Kundenanfragen, die Lösung von Problemen und die Bereitstellung exzellenten Kundenservices verantwortlich. Sie sollten über hervorragende Kommunikationsfähigkeiten und starke Problemlösungsfähigkeiten verfügen. Diese Position bietet Ihnen die Möglichkeit, in einem dynamischen Umfeld zu arbeiten und einen echten Unterschied im Leben der Kunden zu machen. Wenn Sie eine positive Einstellung und die Fähigkeit haben, in einem schnelllebigen Umfeld zu arbeiten, sind Sie hier genau richtig.

Qualifications

• Erfahrung im Kundenservice oder Call-Center-Bereich ist bevorzugt.
• Ausgezeichnete Kommunikationsfähigkeiten in Arabisch und Japanisch.

Responsibilities

• Bearbeitung von Kundenanfragen und Lösung von Problemen.
• Aufrechterhaltung detaillierter Aufzeichnungen über Kundeninteraktionen.

Skills

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Aufmerksamkeit für Details

Multitasking

Kundenservice-Prinzipien

Tools

Call-Center-Software

Job description

We are seeking a highly motivated and customer-oriented Customer Experience Specialist to join our team in Jeddah, Makkah, Saudi Arabia. As a Customer Experience Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. The ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.

Responsibilities:

1. Answer inbound calls and respond to customer inquiries in a professional and courteous manner
2. Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
3. Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions
4. Follow up with customers on unresolved issues to ensure customer satisfaction
5. Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
6. Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues
7. Upsell products and services to customers when appropriate
8. Stay updated on product knowledge and company policies to provide accurate information to customers
9. Adhere to call center scripts and guidelines to provide consistent and high-quality customer service
10. Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets

Requirements:

• Previous experience in a call center or customer service role is preferred
• Excellent verbal and written communication skills in Arabic and Japanese
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and accuracy
• Ability to multitask and prioritize tasks effectively
• Positive and professional attitude
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Proficient in using call center software and computer applications
• Strong knowledge of customer service principles and practices

Skills:

• Excellent communication skills
• Strong problem-solving abilities
• Attention to detail
• Ability to multitask
• Knowledge of customer service principles