Customer Experience Specialist - French

2P Perfect Presentation; Jeddah; On-site; SAR 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a motivated Customer Experience Specialist to enhance customer satisfaction in Jeddah. This role involves handling customer inquiries, resolving issues, and providing top-notch service. The ideal candidate will possess exceptional communication skills in Arabic and French, strong problem-solving abilities, and a passion for delivering outstanding customer experiences. Join a dynamic team where your contributions will directly impact customer satisfaction and loyalty. If you thrive in a fast-paced environment and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in Arabic and French.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.
• Resolve customer complaints by investigating problems and developing solutions.
• Collaborate with team members to ensure effective resolution of customer issues.

Skills

Excellent communication skills

Strong problem-solving abilities

Attention to detail

Ability to multitask

Knowledge of customer service principles

Job description

We are seeking a highly motivated and customer-oriented Customer Experience Specialist to join our team in Jeddah, Makkah, Saudi Arabia. As a Customer Experience Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. The ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.

Responsibilities:

1. Answer inbound calls and respond to customer inquiries in a professional and courteous manner
2. Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
3. Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions
4. Follow up with customers on unresolved issues to ensure customer satisfaction
5. Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
6. Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues
7. Upsell products and services to customers when appropriate
8. Stay updated on product knowledge and company policies to provide accurate information to customers
9. Adhere to call center scripts and guidelines to provide consistent and high-quality customer service
10. Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets

Requirements:

• Previous experience in a call center or customer service role is preferred
• Excellent verbal and written communication skills in Arabic and French
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and accuracy
• Ability to multitask and prioritize tasks effectively
• Positive and professional attitude
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Proficient in using call center software and computer applications
• Strong knowledge of customer service principles and practices

Skills:

• Excellent communication skills
• Strong problem-solving abilities
• Attention to detail
• Ability to multitask
• Knowledge of customer service principles