Customer Experience Specialist

Cisco Systems; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

Cisco Systems is offering an Apprenticeship Program in Riyadh, KSA, designed to bridge academic knowledge with practical experience in the technology sector. The program provides invaluable coaching from industry experts, enhancing skills in networking, customer engagement, and technical troubleshooting while increasing readiness for a full-time role at Cisco.

Benefits

Industry-leading Cisco certifications

Mentorship by industry experts

Qualifications

• In penultimate or final year of university studies.
• Fluent in English and Arabic, both written and verbal.
• Must be a Saudi national.

Responsibilities

• Work with a team to solve technical issues and optimize workflows.
• Engage in customer experience practices and enable customer success.
• Build professional networks and collaborate with diverse cultures.

Skills

Effective communication

Teamwork

Customer engagement

Proactivity

Curiosity

Education

Networking, IT, Cybersecurity or related Engineering degree

Tools

Python

Job description

Specialty: Customer Experience
Program Start Date: August 2025
Location: Riyadh, KSA
Duration: 12 months
Your impact
The Cisco Apprenticeship Program is designed to provide you with practical opportunities to apply theory learned from the classroom to a professional work setting. You will be coached and mentored by some of the industry s brightest minds who will help challenge and develop your skills. You will get the opportunity and resources to become a true technology expert when combined with your drive and motivation.
All combined, your apprenticeship increases your job readiness across the industry and will give you a competitive advantage for landing a full-time job at Cisco.
By participating in the apprenticeship program, you will:
• Work with a team of highly qualified professionals who serve customers worldwide.
• Solve technical issues, optimize workflows or enhance future products
• Develop an agile approach to learning, practice, troubleshoot and implement
• Develop a Customer Experience (CX) mindset. Learn how to prioritize, multitask and enable customer success
• Build your professional network. Practice how to communicate, share knowledge & ideas and work with diverse cultures
• Significantly increase your chances to get full time job in Cisco in future
• Receive in-depth training and build your skills as you earn industry-leading Cisco certifications
Minimum Qualifications
• You are in your Penultimate or final year of university studies in a Networking, IT, Cybersecurity or related Engineering degree.
• You are fluent in English and Arabic (written and verbal)
• You are passionate about networking, information technology, or cybersecurity.
• You are proactive, curious, and passionate about customer engagement.
• You possess effective communication and teamwork skills.
• Must be a Saudi national
Preferred Qualifications
• You have notions of technology in a relevant domain, such as: Routing, Switching, Datacenter, Virtualization, Mobility, Wireless, Unified Communications, Business Video, Security or Software Defined Networking
• You understand the need to script and automate in Python or similar languages
• Leverage good communication, consulting and customer relationship skills to create productive collaborations.
• Knowledge of adjacent technologies, holding Cisco Certifications (e.g., CCNA, CCNP) or industry recognized certifications is a plus.

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