Customer Experience Specialist

Client of Health.Links; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a Customer Experience Specialist to join their dynamic team. This role involves conducting interviews both over the phone and in person, ensuring accurate data collection for research purposes. The ideal candidate will possess strong communication skills in both Arabic and English, along with a bachelor's degree in any field. This supportive company values respect and equality, providing an environment where individuality is encouraged. If you thrive under pressure and are looking for a fulfilling role in customer service, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in any field is required.
• One year of experience in customer care is preferred.

Responsibilities

• Conduct telephone and in-person interviews for research purposes.
• Record answers and check information for accuracy.

Skills

Interpersonal Skills

Communication Skills

Typing Skills

Ability to Handle Work Pressure

Education

Bachelor Degree in IT, Arts or Business

Tools

Computer Database

Job description

This job will provide you with an opportunity to be a member of Health.Links, a company that encourages individuality and is supportive to build teams who tackle challenges and reach their potential. Respect, enthusiasm and equality are some of the company's most cherished values.

POSITION ACCOUNTABILITIES / JOB DUTIES

1. Conduct telephone / in-person interviews for research purposes only, no selling is involved.
2. Establish contact for interviews by telephone or in person.
3. Conduct interviews following the outlines of questionnaires and surveys.
4. Record answers on paper or directly into a computer database.
5. Follow computer-assisted interview modules.
6. Check information gathered for completeness and accuracy.

POSITION QUALIFICATIONS

1. Bachelor degree in any specialization: IT, Arts and Business.
2. Excellent command of both written and spoken Arabic language.
3. Very good command of both written and spoken English language.
4. One year of experience in customer care field.
5. Communicative with strong interpersonal skills.
6. Basic computer literacy.
7. Excellent reading, listening and typing skills.
8. Ability to handle work pressure.

Company Industry

• Medical
• Medical Devices

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Experience Specialist