Customer Experience Professional

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Customer Experience Professional

Location: Plot No. J – 05 Honeywell Building, Masdar, ABU DHABI, 121000, United Arab Emirates

Category: Customer Experience

Job Id: HRD264111

JOB DESCRIPTION

Join the industry leader to design the next generation of breakthroughs

The Future Is What We Make It.
When you join Honeywell, you become a member of our Global team of thinkers, innovators, dreamers, and doers who make the things that make the future.

By changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe, and even making it possible to breathe on Mars.

Make the Best You.
Working at Honeywell is not just about developing cool things. All our employees enjoy access to dynamic career opportunities across different fields and industries.

Join us and Make an Impact.

The Purpose of the Role

The Field Service Engineer plays a crucial role in providing on-site technical support, maintenance, and troubleshooting for complex machinery, equipment, or systems. You will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders. This position requires a strong technical background, excellent problem-solving skills, and the ability to work independently and travel extensively to customer sites. The Field Service Engineer collaborates with internal teams and interacts directly with customers, ensuring the efficient operation and customer satisfaction with the products & services. Experience in custody transfer level measurement, Gas Flow Metering preferred.

Key Responsibilities:

1. Troubleshooting: Diagnose and resolve technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.
2. On-site Support: Provide technical assistance, installation, commissioning, maintenance, and repair services for equipment or systems at customer locations.
3. Customer Interaction: Interact with customers to understand their requirements, address inquiries, and provide training on equipment operation and maintenance.
4. Documentation: Maintain accurate records of service activities, including service reports, equipment status, and updates on customer interactions.
5. Preventive Maintenance: Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.
6. Collaboration: Collaborate with cross-functional teams, including engineering, sales, and customer support, to provide comprehensive customer service and support.
7. Product Improvement: Provide feedback and insights to the engineering and product development teams for continuous improvement of products or services.
8. Technical Expertise: Stay updated with the latest industry trends, product knowledge, and relevant technologies to enhance technical skills and provide effective support.
9. Safety and Compliance: Adhere to company safety policies and procedures, as well as regulatory guidelines, during all on-site service activities.
10. Travel: Travel to customer sites as required, both domestically and internationally, to perform on-site service and support activities.

We Value

Bachelor's degree in Engineering or a related technical field. Relevant certifications may be considered in lieu of a degree. Proven experience in field service engineering or a related technical role. Strong technical knowledge and understanding of complex machinery, equipment, or systems. Proficient in troubleshooting and resolving technical issues using diagnostic tools and techniques. Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to non-technical individuals. Customer-focused mindset with the ability to build and maintain strong relationships with customers. Self-motivated and able to work independently with minimal supervision. Strong organizational skills and the ability to prioritize and manage multiple tasks effectively. Flexibility to travel extensively, often on short notice, to customer sites.

We Offer:

The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us. Group medical insurance plan life. Paid annual leave and time off work. A culture that fosters inclusion, diversity, and innovation. Market-specific training and ongoing personal development.

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information

JOB ID: HRD264111 Category: Customer Experience Location: Plot No. J – 05 Honeywell Building, Masdar, ABU DHABI, 121000, United Arab Emirates Nonexempt
Global (ALL)