Customer Experience Manager, Saudi

Static Cisco; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A top global technology company is seeking a Customer Experience Manager in Riyadh. This role focuses on driving the adoption of Cisco technologies and services within client organizations by developing strong relationships and understanding business objectives. Candidates should have substantial experience in customer success, technical understanding, and fluency in Arabic, to ensure high-quality service and client satisfaction.

Benefits

Opportunities for professional growth

Collaborative team environment

Qualifications

• 8 years of proven experience with CCIE preferred.
• Experience in driving customer adoption and maintaining senior-level relationships.
• Fluent in Arabic.

Responsibilities

• Drive successful technology adoption and deliver customer-aligned outcomes.
• Maintain strong relationships and advocate for customer needs within Cisco.
• Develop Technical Adoption Plans and oversee financials.

Skills

Communication

Relationship Building

Strategic Problem Solving

Job description

## Customer Experience Manager, Saudi

Location:
Riyadh, Saudi Arabia

Area of Interest
Customer Experience

Job Type
Professional

Technology Interest
Services & Software

Job Id
1444859

Note: This posting is to advertise potential job opportunities. The exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you if a relevant position opens.

Travel: Up to 30%

Location: Saudi

What You'll Do

As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations, leading to value realization and growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. You will understand their business and technical objectives and develop strategies to enable them. Your responsibilities include ensuring delivery of customer-aligned outcomes, engaging with executives and technical partners within the customer, and driving adoption of software and services to ensure successful renewals and growth.

You will develop and maintain strong relationships with customers, understanding their challenges and objectives. You will advocate for customers within Cisco, ensuring their needs are met with high-quality customer experience. You will own financials, including services revenue and margin, and make strategic financial decisions. Additionally, you will build and implement Technical Adoption Plans and end-to-end Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full utilization of our technologies.

Who You'll Work With

You will partner with customer technical and operational leaders and executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization. Collaboration with Sales, Renewals, Solution Development Architects, and Deal Acceleration teams will be essential to drive ARR and services growth.

Who You Are

You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop partnerships with customers. You are adept at handling financials and making strategic investment decisions. You have expertise in driving software and service adoption, mitigating renewal risks, and enhancing customer dedication. A deep understanding of Cisco, our technology, and the industry landscape is required, along with fluency in Arabic.

Minimum qualifications:

• 8 years of proven experience. CCIE preferred, but a good level of technical understanding is also considered.
• Knowledge of a single technology architecture.
• Experience driving successful customer adoption and project delivery.
• Experience developing and maintaining senior-level relationships.
• Experience coordinating cross-functional teams in a matrix organization.
• Financial and/or adoption forecasting experience.
• Fluent in Arabic (required).

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across physical and digital worlds. Our solutions provide unmatched security, visibility, and insights, powering the future.

We foster a culture of innovation and collaboration, offering limitless opportunities to grow and build. We work as a team, collaborating with empathy to achieve big things globally. Our solutions are everywhere, and so is our impact.

We are Cisco, and our power starts with you.

We ensure reasonable accommodations are provided for individuals with disabilities during the application and interview process, as well as for performing essential job functions. Please contact us to request accommodations.