Customer Experience Manager, Saudi

Cisco Systems; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading technology company is seeking a Customer Experience Manager in Riyadh to enhance adoption of Cisco technologies. The role involves building vital customer relationships, advocating for client needs, and managing strategic financial decisions. The ideal candidate will have extensive experience and fluency in Arabic, ensuring successful project execution and customer satisfaction.

Qualifications

• At least 8 years of proven experience.
• Fluency in Arabic is mandatory.
• Experience in customer adoption and project delivery.

Responsibilities

• Drive adoption of software and services.
• Develop and maintain strong relationships with customer executives.
• Manage financials including services revenue and margins.

Skills

Problem Solving

Customer Relationship Management

Strategic Thinking

Education

CCIE preferred or strong technical understanding

Job description

## Customer Experience Manager, Saudi

Location:
Riyadh, Saudi Arabia

Area of Interest
Customer Experience

Job Type
Professional

Technology Interest
Services & Software

Job Id
1444859

Note: This posting is to advertise potential future opportunities. The exact role may not currently be open. When you apply, a Cisco representative may contact you if a relevant position becomes available.

Travel: Up to 30%

Location: Saudi

What You'll Do

As a Customer Experience Manager, you will drive adoption and utilization of Cisco technologies within customer organizations, leading to value realization and growth. You will be the primary CX contact, understanding customer business and technical objectives, developing strategies, and ensuring customer outcomes. Engaging with both executives and technical teams, you will:

1. Drive adoption of software and services, ensuring successful renewals and growth.
2. Develop and maintain strong relationships with customer executives and technical teams.
3. Advocate for customer needs within Cisco to ensure high-quality experience.
4. Manage financials including services revenue and margins, making strategic decisions.
5. Build and execute Technical Adoption and Customer Plans aligned with customer goals.

Who You'll Work With

You will collaborate with Customer Technical and Operational Leaders, Delivery, Support, Customer Success, Renewals, Partners, Sales, and Solution Architects to drive value and growth.

Who You Are

You are a strategic problem solver with a strong background in customer success and technology adoption. You have excellent communication skills, relationship-building abilities, and experience in financial and strategic investment decisions. Fluency in Arabic is required. You should have:

• At least 8 years of proven experience; CCIE preferred or a strong technical understanding.
• Knowledge of a technology architecture.
• Experience in customer adoption and project delivery.
• Strong senior relationship management skills.
• Experience in cross-functional team coordination.
• Financial and adoption forecasting experience.
• Fluency in Arabic (mandatory).

At Cisco, we are committed to diversity and providing reasonable accommodations for applicants with disabilities. Please contact us to request accommodations.