Customer Education Specialist

Foodics; Jeddah; On-site; SAR 90,000 - 120,000; Full time

Job summary

Foodics is seeking a Customer Education Specialist to empower sellers with training on Foodics products in Jeddah. The role involves delivering product knowledge, handling customer training requests, and ensuring excellent client support while working in a dynamic environment. Candidates should have a degree in Information Technology or related fields and ideally possess experience in customer service within the SaaS industry.

Benefits

Competitive compensation packages

Regular training and annual learning stipend

Opportunities for growth in a hyper-growth environment

Qualifications

• 1-2 years of experience in customer support within IT/SaaS.
• Fluent in English and Arabic.
• Self-starter with the ability to work independently.

Responsibilities

• Handle product training for customers.
• Educate clients on Foodics products.
• Deliver on-site training and check tasks.

Skills

Problem-solving

Communication

Education

Diploma or Bachelor's Degree in Networking, Computer Information System, or Computer Science

Job description

Who Are We

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
Hi all! We are looking for a Customer Education Specialist in Jeddah. The ideal candidate will be empowering sellers with our POS platform through: Training on our Foodics products.

What Will You Do

• Handle initial product know-how and training for our customers.
• Ensuring that clients have been educated to all Foodics products.
• Handling and delivering backend On-Site training requests for customers. Checking and monitoring the tasks and projects assigned and delivering the services based on the SLAs.
• Attending calls and site visits outside working hours and/or public holidays if needed
• Continuously building Foodics product knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features added.
• Listen carefully to information provided by customers and ask clarifying questions to ensure proper use of Foodics tools.

What Are We Looking For

• Holder of a Diploma or Bachelor's Degree in Networking, Computer Information System, or Computer Science
• Working experience of at least 1-2 years, preferably in customer support within Information Technology / Software and/or Software-as-a-Service (SaaS) products companies
• Excellent problem-solving skills
• Must have strong and excellent communication skills both written and oral
• Fluent in English and Arabic is a must
• Must have their own car - to be used for business requirements such as site visits, training requests, etc.
• Self-starter with the ability to work independently across functional groups and on multiple initiatives simultaneously
• Must be flexible to work in a fast-paced and evolving environment

#HighVolumeofCalls #UseofComputer #LongScreenTime

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.