Customer Care Specialist

About the job

About Us:

Salehiya started commercial activities in 1964 as a specialized healthcare company. It is one of the leading Saudi Arabian companies in distributing pharmaceuticals, medical and laboratory equipment, diagnostics, medical disposables, and hospital and consumer supplies. The company kept pace with the rapid development of the health sector in Saudi Arabia and gradually evolved to meet the needs and demands of a constantly growing market.

Salehiya is based in three major cities: Riyadh, Jeddah, and Dammam. It also has branches around the kingdom to cover the whole market and provide prompt and efficient client services, with over 1000 workforce.

For more information, you can visit our website: www.salehiya.com

Why Work with Us:

Salehiya Healthcare is committed to creating a diverse and inclusive workplace where all employees are valued and respected. We believe in fostering a culture that encourages creativity and innovation, particularly in the realm of technology. We utilize the latest tools in our field and stay ahead of industry trends. Our comprehensive training programs and mentorship opportunities are designed to support professional growth and development. We prioritize maintaining a welcoming atmosphere for everyone.

The core values that guide our people derive from our purpose to elevate the healthcare experience in the kingdom.

Job Purpose:

Responsible for customer service and call centre. Answering product and service questions, suggesting information about other products and services to fulfil customer needs and ensure customer satisfaction.

Key Accountabilities:

Operational

• Implement transactional and relational NPS (net promoter score).
• Working on C4C (Cloud for Customer) and SAP systems.
• Receiving customer service calls and handling their inquiries.
• Review the tickets in the C4C system and all customers requests (RFQs, Purchase Orders, and Complaints).
• Assign the tickets to the concerned departments.
• Follow up internally with concerned departments to ensure the sales process goes smoothly.
• Receive all completed tickets and ensure action is taken by checking the required documents on SAP and assigning them to the Quality department.
• Follow up with the departments regarding the escalation procedure.
• Perform other duties and take responsibilities as assigned.

Qualifications and Experience:

Minimum Qualifications: Bachelor's degree in any field.

Minimum Experience: Fresh Graduate

Skills:

• Excellent verbal and written communication skills in English.
• Strong problem-solving skills.
• Active listening skills.
• Typing speed and accuracy.
• SAP and CRM Knowledge.