Customer Care Representative-Associate (For Saudi Nationals Only)

FedEx; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

FedEx, a leading global express transportation company, seeks customer support professionals in Jeddah. Candidates will engage in various tasks, including account creation, complaint handling, and service recovery. Experience in customer service is preferred, emphasizing effective communication and teamwork.

Qualifications

• Prior customer service experience preferred.

Responsibilities

• Responsible for completing defined processes and procedures within deadlines.
• Identify anomalies and resolve them using judgment based on rules and procedures.
• Escalate complex issues to senior team members.

Skills

Interpersonal Skills

Written & Verbal Communication Skills

Team Working Skills

Microsoft Office & PC Skills

Problem Solving Skills

Job description

Job Responsibilities:

1. Customer Support
2. Hub Operations
3. Account Creation
4. Basic Process Onboarding
5. Bookings
6. Inquiry Handling
7. Providing Quotes
8. Complaint Handling
9. Issue Resolution
10. Case Management
11. Service Recovery
12. Pro-active Prevention
13. Claims Handling
14. Escalated Issue Resolution
15. Enquiry Handling (Ad Hoc)
16. Basic Complaint Handling
17. Basic Issue Resolution

Location: Few positions are based out of New Delhi; applications are invited from Delhi-based candidates. Prior customer service experience is preferred.

Key Responsibilities: Responsible for completing defined processes and procedures within deadlines, ensuring accuracy, completeness, and compliance. Identify anomalies and resolve them using judgment based on rules and procedures. Escalate complex issues to senior team members.

Required Skills: Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, Problem Solving Skills.

Company Overview: FedEx is one of the world's largest express transportation companies, serving over 220 countries and territories. We are committed to diversity, equity, and inclusion, providing growth opportunities for all.

Equal Opportunity Statement: All qualified applicants will receive consideration regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, disability, or other protected characteristics.