Customer Care Officer - Tamheer | Riyadh, SA

Lendo; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A customer-focused company in Riyadh is seeking a proactive Customer Care Officer to enhance customer experience. In this role, you'll manage inquiries, resolve complaints, and work closely with teams to maintain service standards. A Bachelor's degree in Business Administration is required, along with strong communication and problem-solving skills. This is a great opportunity to contribute to achieving service excellence in a dynamic environment.

Qualifications

• Proven multitasking and time management skills.
• Familiarity with product/service offerings and call center operations.
• Understanding of CRM systems and quality assurance standards.

Responsibilities

• Handling incoming or outgoing customer calls to provide support.
• Resolving customer complaints professionally while prioritizing customer satisfaction.
• Escalating critical customer complaints to supervisors for resolution.

Skills

Strong communication

Problem-solving

Active listening

Multitasking

Time management

Education

Bachelor's degree in Business Administration or a related field

Job description

As Lendo continues to grow, we're looking for a proactive and customer-focused Customer Care Officer to deliver exceptional service at every interaction. In this role, you'll be at the forefront of our customer experience, handling inquiries, resolving complaints, and ensuring every customer leaves with a positive impression of Lendo. You'll work closely with other teams to resolve issues at the root cause, maintain high service standards, and contribute to achieving our SLAs and KPIs.

Key responsibilities:

1. Handling incoming or outgoing customer calls to provide support.
2. Handling customer inquiries and complaints via active channels.
3. Working closely with other departments to ensure resolving issues with high quality and root solutions.
4. Communicating effectively with customers, addressing their needs, and ensuring a positive customer experience.
5. Resolving customer complaints professionally while prioritizing customer satisfaction.
6. Escalating critical customer complaints and issues to supervisors to ensure resolution.
7. Contributing to the achievement of customer service standards, SLAs, and KPIs.
8. Ensuring each interaction is documented thoroughly in the system, maintaining up-to-date customer records.

Qualifications:

• Education: Bachelor's degree in Business Administration or a related field.
• Skills: Strong communication, problem-solving, and active listening abilities, with proven multitasking and time management skills.
• Knowledge: Familiarity with product/service offerings, call center operations, customer relationship management (CRM) systems, and quality assurance standards.

• Language: Proficiency in English at a minimum intermediate level (B1/B2).

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