Customer Care Officer - Tamheer

Lendo; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A growing company is seeking a proactive Customer Care Officer to enhance customer satisfaction through effective communication and problem resolution. The role involves handling inquiries, complaints, and working collaboratively across departments to ensure high service standards. Candidates should possess a Bachelor's degree in Business Administration, strong communication skills, and familiarity with CRM systems, with proficiency in English at an intermediate level.

Qualifications

• Bachelor’s degree in Business Administration or related field required.
• Proficiency in English at a minimum intermediate level (B1/B2).
• Familiarity with product/service offerings and call center operations.

Responsibilities

• Handle customer inquiries and complaints via active channels.
• Resolve customer complaints professionally while prioritizing satisfaction.
• Document customer interactions thoroughly to maintain up-to-date records.

Skills

Strong communication

Problem-solving

Active listening

Multitasking

Time management

Education

Bachelor’s degree in Business Administration

Tools

CRM systems

Job description

As Lendo continues to grow, we’re looking for a proactive and customer-focused Customer Care Officer to deliver exceptional service at every interaction. In this role, you’ll be at the forefront of our customer experience, handling inquiries, resolving complaints, and ensuring every customer leaves with a positive impression of Lendo. You’ll work closely with other teams to resolve issues at the root cause, maintain high service standards, and contribute to achieving our SLAs and KPIs.

Key responsibilities:

• Handling incoming or outgaining customer calls to provide support

• Handling Customer inquiries and complaints via active channels

• Work closely with other departments to ensure resolving issue with Hight quality and root solution.

• Communicate effectively with customers, addressing their needs and ensuring a positive customer experience

• Resolve customer complaints in a professional manner while prioritizing customer satisfaction

• Escalate the critical customer complaints and issues to supervisor to ensure solving the issue

• Contribute to achieve of customer service standards SLAs and KPIs

• Ensure each interaction is documented thoroughly in the system, maintaining up-to-date customer records.

Qualifications:

• Education: Bachelor’s degree in Business Administration or a related field.

• Skills: Strong communication, problem-solving, and active listening abilities, with proven multitasking and time management skills.

• Knowledge: Familiarity with product/service offerings, call center operations, customer relationship management (CRM) systems, and quality assurance standards.

• Language: Proficiency in English at a minimum intermediate level (B1/B2).