Customer Care Officer - Taif

AlBorg Diagnostics; At Ta'if; On-site; SAR 120,000 - 150,000; Full time

Job summary

Al Borg Diagnostics is seeking a Customer Care Officer in Taif to ensure excellent customer service and satisfaction. The role involves managing inquiries, resolving issues, and maintaining a positive environment while adhering to national regulations. Ideal candidates will have a Health Diploma, strong communication skills, and the ability to multitask in a fast-paced setting.

Qualifications

• Health Diploma in relevant fields; Bachelor's preferred.
• Previous customer service experience is a plus.
• Fluency in Arabic is required; English proficiency is a plus.

Responsibilities

• Manage customer inquiries and resolve issues professionally.
• Ensure customer satisfaction and maintain positive relationships.
• Coordinate sample collection and handle complaints.

Skills

Communication

Interpersonal Skills

Problem-Solving

Organizational Skills

Attention to Detail

Education

Health Diploma in Health Management, Medical Records, Medical Laboratories

Bachelor’s Degree (preferred)

Tools

Computer Systems

Job description

Al Borg Diagnostics - Customer Care Officer (Taif)

Al Borg Diagnostics, a leading provider of diagnostic health services, is seeking a dedicated and customer-oriented individual to join our team as a Customer Care Officer in Taif. This role involves ensuring excellent customer service and satisfaction at our Taif branch.

We prioritize our customers' needs and aim to provide a seamless experience. As a Customer Care Officer, you will manage customer inquiries, resolve issues, and maintain positive relationships.

If you have excellent communication skills, are motivated, and passionate about delivering exceptional customer service, we encourage you to apply.

Responsibilities

1. Greet walk-in customers politely and promptly, provide necessary information or instructions, and address customer needs and inquiries.
2. Follow up on B2C sales daily/monthly to achieve targets.
3. Answer phone calls pleasantly and maintain a clean, organized reception area, including waiting areas and restrooms.
4. Review and check ready results before delivery to patients, ensuring completeness, signatures, and accuracy. Deliver results upon receipt and fax to referring clients as needed.
5. Use Al Borg laboratory computer system for registration, creating job orders, issuing bills, and printing forms for specific tests.
6. Direct customers to the lab manager or designated personnel for queries, handle walk-in complaints, and record complaints in a report.
7. Distribute customer satisfaction surveys to walk-in customers, collect completed surveys, and follow up with customers via phone if they do not attend.
8. Print daily cash revenue reports, send lab requests and deleted job orders to the accounting department, and assist with Word-processing and secretarial tasks, including preparations for meetings.
9. Coordinate sample collection with clients and courier services.
10. Adhere to all applicable national regulations and CAP standards.
11. Train newly hired receptionists.
12. Perform other duties as assigned.

Requirements

• Health Diploma in Health Management, Medical Records, Medical Laboratories, or equivalent; a Bachelor’s Degree is preferred.
• Previous experience in customer service is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle customer inquiries and complaints professionally and empathetically.
• Attention to detail and organizational skills.
• Ability to work in a fast-paced environment and multitask.
• Fluency in Arabic is required; proficiency in English is a plus.
• Proficiency in computer systems and software.
• Availability to work rotating shifts, including evenings, weekends, and holidays.