Customer Care Officer

Lendo; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

Lendo is seeking a Customer Care Officer in Riyadh to deliver high-quality support across touchpoints. You will handle inquiries, manage tickets, and work with internal teams to resolve issues while meeting SLA and KPI targets.

The ideal candidate has a Bachelor's degree in a related field, fluent Arabic and professional English, and strong communication and interpersonal skills. You will use Freshdesk and other CRM tools to maintain records and ensure excellent service.

Qualifications

• Bachelor's degree in Business, Finance, Marketing, Communications or a related field.
• Strong understanding of customer care techniques and strategies.
• Outstanding communication and interpersonal skills.
• Proficiency in relevant computer applications.
• Experience with SAMA and related SLA and KPI.

Responsibilities

• Handle incoming and outgoing customer calls to provide support and assistance.
• Respond to customer inquiries and complaints through calls, emails, and the ticketing system.
• Manage and follow up on customer tickets in a timely manner using systems such as Freshdesk.
• Handle and follow up on SAMA complaints according to internal procedures and regulatory requirements.
• Work closely with other departments to resolve customer issues efficiently and ensure high service quality.
• Escalate complex or critical issues to the relevant teams or supervisors when required.
• Maintain accurate records of all customer interactions in the system.
• Ensure a high level of customer satisfaction and contribute to achieving SLA and KPI targets.

Skills

Customer care

Communication skills

Interpersonal skills

Arabic fluency

English communication

Problem solving

Education

Bachelor's degree in Business/Finance/Marketing/Communications or related field

Tools

Freshdesk

Job description

As we continue to grow at Lendo, we’re looking for a Customer Care Officer to deliver high-quality support and ensure an excellent customer experience across all touchpoints. You will handle customer inquiries, manage tickets, and work closely with internal teams to resolve issues efficiently while meeting SLA and KPI targets.

Key Responsibilities:

• Handle incoming and outgoing customer calls to provide support and assistance.

• Respond to customer inquiries and complaints through calls, emails, and the ticketing system.

• Manage and follow up on customer tickets in a timely manner using systems such as Freshdesk.

• Handle and follow up on SAMA complaints according to internal procedures and regulatory requirements.

• Work closely with other departments to resolve customer issues efficiently and ensure high service quality.

• Escalate complex or critical issues to the relevant teams or supervisors when required.

• Maintain accurate records of all customer interactions in the system.

• Ensure a high level of customer satisfaction and contribute to achieving SLA and KPI targets.
  

Qualifications:

• Bachelor's degree in Business, Finance, Marketing, Communications or a related field is preferred.

• Strong understanding of customer care techniques and strategies

• Outstanding communication and interpersonal skills

• Proficiency in relevant computer applications

• Experience in SAMA and related SLA and KPI

• Fluent Arabic and professional English communication skills are essential.