Customer Care Manager

Fintech Saudi; Eastern Province; On-site; SAR 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Customer Service Manager to lead their team in Khobar, Saudi Arabia. This full-time role involves developing customer service strategies and ensuring compliance with regulatory standards. The ideal candidate will have extensive experience in customer service management, with a strong focus on leadership and communication skills. This position offers the opportunity to make a significant impact on customer satisfaction and operational excellence within a dynamic environment. If you are a proactive leader with a passion for customer service, this role is for you!

Qualifications

• 5+ years of customer service experience, including leadership roles.
• Strong knowledge of SAMA regulations and customer protection.

Responsibilities

• Develop and implement customer service strategies.
• Ensure compliance with SAMA requirements and enhance customer experience.

Skills

Customer Service Management

Leadership

Communication Skills

Problem-Solving

Regulatory Compliance

Job description

PayLink is hiring! We are looking for a Customer Service Manager to join our team full-time at our headquarters in Khobar, Saudi Arabia.

The Role:

Key Responsibilities:

• Developing and implementing the customer service strategy.
• Ensuring an exceptional customer experience.
• Maintaining full compliance with Saudi Central Bank (SAMA) requirements, especially regarding customer protection, data privacy, and complaint handling.

Requirements:

• Minimum of 5 years of experience in customer service, including at least 2 years in a leadership role.
• Strong knowledge of SAMA customer protection regulations.
• Excellent leadership and communication skills.

What We Are Looking For:

We seek a proactive, customer-focused leader with a deep understanding of customer service operations and regulatory compliance. The ideal candidate can lead by example, inspire the team, and ensure a professional, smooth, and compliant customer experience. Problem-solving skills, attention to detail, and a commitment to customer satisfaction and regulatory standards are highly valued.

Benefits:

TBD

Company Industry:

• Banking
• Broking

Department / Functional Area:

• Business Development

Keywords:

• Customer Care Manager

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