Customer Care Agent

Ninja ?? نينجا; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenbetreuer, der eine herausragende Kundenerfahrung durch professionellen Chat-Support sicherstellt. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Kundenanfragen, die Lösung von Problemen und die kontinuierliche Verbesserung des Kundenservices. Sie werden in einem dynamischen Team arbeiten, das sich der Bereitstellung von qualitativ hochwertigem Support verschrieben hat. Wenn Sie eine Leidenschaft für exzellenten Kundenservice haben und in einem schnelllebigen Umfeld gedeihen, ist diese Position ideal für Sie. Seien Sie Teil eines Teams, das den Kunden in den Mittelpunkt stellt und aktiv zur Verbesserung der Servicequalität beiträgt.

Qualifications

• Vorherige Erfahrung im Kundenservice, insbesondere im Chat-Support, ist von Vorteil.
• Fähigkeit, in einem schnelllebigen Umfeld effektiv zu multitasken.

Responsibilities

• Schnelle Reaktion auf Kundenanfragen über den Chat und Lösung von Problemen.
• Zusammenarbeit mit funktionsübergreifenden Teams zur Verbesserung der Kundenzufriedenheit.

Skills

Schriftliche Kommunikationsfähigkeiten

Multitasking

Kundenservice

Education

Abschluss der Sekundarstufe

Abschluss eines Associate oder Bachelor

Tools

CRM-Tools

Chat-Software

Job description

Job Description:

As a Customer Care Agent you will play a key role in ensuring an exceptional customer experience through timely, professional, and effective chat support. You will be responsible for addressing customer inquiries, resolving issues, and continuously striving to enhance the customer experience.

Responsibilities:

Customer Support:

1. Respond promptly to customer inquiries through chat, maintaining a friendly and professional tone at all times.
2. Assist customers with questions related to order status, product details, troubleshooting, and general inquiries.
3. Demonstrate excellent typing speed and accuracy to handle customer queries efficiently.

Problem Resolution:

1. Identify customer needs and provide accurate solutions or escalate issues as necessary.
2. Follow up with customers to ensure their concerns are addressed and that they are fully satisfied with the resolution.

Collaboration & Teamwork:

1. Work closely with cross-functional teams to ensure the highest level of customer satisfaction.
2. Participate in team meetings and training sessions to continuously improve service delivery.

Continuous Improvement:

1. Keep updated on the company's products, services, and policies to provide customers with accurate information.
2. Contribute suggestions and feedback to help improve customer care processes and overall service quality.

Documentation & Feedback:

1. Document customer interactions and feedback in CRM tools.
2. Suggest improvements based on common customer concerns or feedback to enhance the overall customer experience.

Requirements

1. High school diploma or equivalent; an associate's or bachelor's degree is preferred.
2. Previous experience in customer service, especially in chat support, is a plus.
3. Strong written communication skills with attention to detail.
4. Ability to multitask and manage time effectively in a fast-paced environment.
5. Proficiency with chat software and CRM tools is an asset.
6. A passion for delivering excellent customer service and contributing to the team's success.