Customer Care Advisor

Tamara; Saudi Arabia; Remote; SAR 120,000 - 150,000; Full time

Job summary

A leading company is seeking a Customer Care Associate for its Customer Experience team, emphasizing exceptional service through accurate communication. This remote role requires responsiveness and problem-solving skills, supporting customers via live chat and email. Prior experience in customer service is crucial, along with a university degree and fluency in English.

Qualifications

• 1-2 years minimum customer service experience required.
• Fluency in English required, B1 profile.
• Ability to handle customers issues and solve problems quickly.

Responsibilities

• Answer inbound Emails and respond to live chats efficiently.
• Identify customer questions, concerns, and needs.
• Provide accurate answers and solutions to customer queries.

Skills

Strong communication skills

Problem solving

Customer service

Education

University degree

Job description

We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through website and live chat related to Tamara s services. This role will be remote in nature and suited to locally available talent in Saudi Arabia.

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Answer inbound Emails and respond to live chats in an efficient manner.
• Identify customer questions, concerns, and overall needs.
• Provide accurate answers and solutions to customer queries.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.
• Understanding and striving to meet support metrics while providing excellent customer service, and follow communication scripts when handling different topics.
• Reviewing customer accounts and transactions while resolving issues.
• Giving detailed explanations of services.

Your expertise

• Previous customer service experience is a must (min 1-2 years)
• Previous experience in handling customer escalations is a plus
• Fluency in English Language, B1 profile.
• Ability to use computers.
• Ability to use internet applications.
• University degree holder
• Ability to handle customers issues.
• Ability to solve problems in a short period of time.
• Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]

People Looking for Customer Care Advisor Jobs also searched