Customer Business Insider

Herfy Food Services Co. Ltd.; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Business Insider to enhance strategic relationships with key clients. In this pivotal role, you will leverage your deep business acumen to uncover insights that drive product development and marketing strategies. Your ability to synthesize complex information will empower internal teams to align closely with customer objectives, fostering a collaborative environment. If you thrive in a dynamic setting and possess a knack for strategic thinking, this opportunity offers a chance to make a significant impact and drive mutual value.

Qualifications

• 7+ years in roles requiring deep customer engagement.
• Strong consultative and relationship-building skills.

Responsibilities

• Build trust-based relationships with key stakeholders.
• Translate complex customer information into actionable insights.
• Identify upsell and cross-sell opportunities.

Skills

Business Acumen

Consultative Skills

Relationship Building

Analytical Skills

Strategic Thinking

Communication Skills

Research Skills

Influence & Collaboration

Education

Bachelor's degree in Business Administration

MBA preferred

Job description

Job Summery: The Customer Business Insider is a strategic role dedicated to developing an unparalleled understanding of the business strategies, challenges, market dynamics, and operational realities of our most critical customers. Acting as an internal expert and advocate, this individual goes beyond traditional account management to gather, synthesize, and disseminate deep "insider" intelligence about key customers' businesses. The goal is to inform our company's product development, marketing messages, sales strategies, and overall customer engagement approach, ensuring we align tightly with our customers' core business objectives and ultimately drive mutual strategic value.

KPI's :

• Net Promoter Score (NPS)
• Customer Retention Rate
• Customer Acquisition Cost (CAC)
• Quality of Insights Score
• Influence on Strategic Account Plans

Key Responsibilities:

1. Deep Customer Business Discovery:

• Build and nurture strong, trust-based relationships with key stakeholders (including executives, strategists, operational leaders) within designated strategic customer accounts.
• Conduct in-depth research and ongoing dialogue to understand the customer's:
• Overall business strategy, goals, and KPIs.
• Industry trends, competitive landscape, and market positioning.
• Organizational structure, key initiatives, and internal politics.
• Operational challenges, technology stacks, and future investment plans.
• Financial health and key business drivers.
• Analyze customer earnings calls, press releases, industry reports, and other public information.

1. Intelligence Synthesis & Internal Dissemination:

• Translate complex customer business information into clear, concise, and actionable insights for internal teams (Sales, Marketing, Product, Customer Success, Leadership).
• Develop and maintain comprehensive "Customer Business Profiles" for assigned strategic accounts.
• Act as the primary internal "go-to" expert for understanding the business context of these key customers.
• Present findings and insights regularly to relevant internal stakeholders and leadership forums.

1. Strategic Input & Alignment:

• Provide critical input into strategic account planning based on deep customer business knowledge.
• Inform product roadmap discussions by articulating the underlying business needs andpotential future requirements of strategic customers.
• Help Marketing tailor messaging and campaigns to resonate more effectively with the specific business challenges and goals of key customer segments.
• Advise Sales teams on positioning solutions in the context of the customer's broader business strategy.

1. Opportunity Identification:

• Identify potential expansion, upsell, or cross-sell opportunities based on a holistic understanding of the customer's business trajectory and unmet needs (even those not directly related to current product usage).
• Recognize potential risks or shifts in customer strategy that could impact the relationship or future business.

1. Feedback Loop Facilitation:

• Serve as a strategic feedback channel, capturing high-level business sentiment and strategic needs from key customers.
• Ensure this strategic feedback informs relevant internal decision-making processes.

Skills

• Exceptional Business Acumen: Deep understanding of how businesses operate, make decisions, and measure success across various industries.
• Consultative & Discovery Skills: Masterful at asking probing questions, active listening, and uncovering underlying business needs and motivations.
• Relationship Building: Proven ability to build rapport and trust with senior-level contacts.
• Analytical & Synthesis Skills: Ability to gather disparate information, identify patterns, connect dots, and distill complex topics into actionable insights.
• Strategic Thinking: Ability to see the bigger picture and understand how customer needs relate to company strategy and market trends.
• Communication & Presentation Skills: Excellent written and verbal communication; ability to articulate complex ideas clearly and persuasively to diverse internal audiences, including executives.
• Research Skills: Proficient in researching companies, industries, and market trends.
• Influence & Collaboration: Ability to influence internal stakeholders across different departments without direct authority.
• Bachelor’s degree in Business Administration, Marketing, Economics, or a related field. MBA often preferred.
• Minimum of 7 years of experience in roles requiring deep customer engagement and business acumen