CRM Manager (KSA)

Restore Talent; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

An innovative firm seeks a dynamic CRM Manager to spearhead customer relationship strategies in KSA. This pivotal role focuses on enhancing customer engagement and retention through data-driven marketing and CRM tools. You will design and execute personalized campaigns, ensuring seamless experiences across all touchpoints. Collaborating with marketing and sales teams, you'll align CRM initiatives with business goals and optimize strategies based on data insights. If you're passionate about customer engagement and thrive in a collaborative environment, this is the perfect opportunity for you to make a significant impact.

Qualifications

• Proven experience in CRM and customer engagement strategies.
• Strong analytical skills with CRM platforms like Salesforce or HubSpot.

Responsibilities

• Develop and implement CRM strategies to enhance customer retention.
• Design personalized campaigns across various communication channels.

Skills

Customer Engagement

Data Analysis

CRM Strategies

Project Management

Communication Skills

Education

Bachelor's degree in Marketing

Bachelor's degree in Business

Tools

Salesforce

HubSpot

Job description

POSITION OVERVIEW:

We are looking for a CRM Manager to lead customer relationship management strategies in KSA. This role focuses on improving customer engagement, retention, and lifetime value through data-driven marketing and CRM tools. The ideal candidate will develop and execute personalized campaigns, ensuring a seamless customer experience across all touchpoints.

KEY RESULTS/ACCOUNTABILITIES EXPECTED FROM THE ROLE:

1. Develop and implement CRM strategies to drive customer retention, engagement, and sales.
2. Manage customer data, segmentation, and analytics to improve marketing effectiveness.
3. Design and execute personalized communication campaigns via email, SMS, push notifications, and other channels.
4. Collaborate with marketing, sales, and product teams to align CRM initiatives with business goals.
5. Monitor campaign performance and optimize strategies based on data insights.
6. Ensure CRM tools and technologies are effectively integrated and utilized.
7. Lead A/B testing and customer journey mapping to enhance user experience.
8. Stay updated on industry best practices and emerging CRM trends.

PREFERRED QUALIFICATIONS AND CHARACTERISTICS:

1. Bachelor's degree in Marketing, Business, or a related field.
2. Proven experience in CRM, loyalty programs, or customer engagement strategies.
3. Strong analytical skills and experience with CRM platforms (e.g., Salesforce, HubSpot, or similar).
4. Excellent communication and project management abilities.
5. Ability to work collaboratively with cross-functional teams.
6. Data-driven mindset with a customer-first approach.
7. Experience in the KSA market is a plus.
8. Proficiency in Arabic and English is preferred.