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Critical Environment Field Service Engineer

Microsoft

Eastern Province

On-site

SAR 200,000 - 300,000

Full time

Yesterday
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Job summary

A leading company in IT services is seeking a Critical Environment Field Service Engineer in Saudi Arabia. The role involves ensuring the efficiency of data center operations, compliance with safety standards, and participation in root cause analysis. Candidates must have industry experience and a technical background, with opportunities to enhance their skills in a dynamic environment.

Qualifications

  • 2+ years industry experience in a datacenter or critical environment facility.
  • Ability to pass Microsoft Cloud Background Check.
  • Preferred: 3+ years experience in Critical Environment infrastructures.

Responsibilities

  • Ensure compliance with data center service-level policies.
  • Oversee day-to-day operations of mechanical and electrical equipment in datacenters.
  • Maximize Critical Environment availability and ensure operational efficiency.

Skills

Teamwork
Problem Solving
Attention to Detail

Education

High School Diploma or equivalent
Bachelor's Degree or Technical College Certification in Mechanical or Electrical Engineering

Job description

Critical Environment Field Service Engineer Microsoft

As a successful CO+I CE Field Service Engineer, your success will be measured by:

Data Center Operations

  • Ensures compliance with data center business units and service-level policies.
  • Engages with appropriate teams and resources to execute tasks or projects.
  • Manages programs associated with area of responsibility.
  • Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
  • Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
  • Participates in Root Cause Analysis (RCA) process as appropriate.

Service Delivery

  • Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency
  • Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
  • Reduce high-impact and human-error Critical Environment (CE) incidents year over year
  • Deliver on cost/energy efficiency initiatives
  • Support delivery of the Datacenter s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
  • Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
  • Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
  • Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs)
  • Work with regional and global peers to share and build best practices across the entire datacenter portfolio
  • Shares best practices; assists others in learning role, process, procedures.
  • Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
  • Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
  • Suggests improvements in implementation based on depth of understanding.
  • Contributes to a positive team environment by learning and adopting best practices.
  • Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

Ownership

  • In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
  • Supports escalation of issues to appropriate owner.

Desired Candidate Profile

Qualifications

Required Qualifications:

  • High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility,
    • OR 3+ years industry experience and college course work.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

  • 3+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
  • Bachelor s Degree or Technical College certification in mechanical or electrical engineering and/or services
  • Experience working on large scale CE projects
  • Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Company Industry

  • IT - Software Services

Department / Functional Area

Keywords

  • Critical Environment Field Service Engineer

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Microsoft Corporation, leading developer of personal-computer software systems and applications. The company also publishes books and multimedia titles, offers e-mail services, and sells electronic game systems, computer peripherals (input/output devices), and portable media players. It has sales offices throughout the world. In addition to its main research and development centre at its corporate headquarters in Redmond, Washington, U.S.

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