Credit Controller - Khobar

Rentokil Initial; Al Khobar; On-site; SAR 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a detail-oriented Credit Controller to manage customer debts and payment plans. In this pivotal role, you will oversee invoicing processes, negotiate payment terms, and conduct thorough analyses of aged debtors to ensure timely collections. Your expertise in communication and negotiation will be essential in resolving billing issues and training new team members on collection systems. Join a dynamic team where your contributions will directly impact financial performance and help drive the company's success in a collaborative environment. If you have a passion for finance and a knack for organization, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in credit control or similar roles.
• Proficiency in English and Arabic with strong communication skills.

Responsibilities

• Manage customer invoices, payment plans, and debt records.
• Conduct analysis of credit-control systems to reduce bad debts.
• Provide coaching and support to credit control teams.

Skills

Verbal Communication

Written Communication

Negotiation Skills

Analytical Skills

Attention to Detail

Education

BA degree in Accounting

BA degree in Finance

BA degree in Business Administration

Tools

OnGuard

Job description

Job Responsibilities

1. Submitting all invoices with proper documentation (service reports, breakdowns) via email to customers at the beginning of each month
2. Negotiating payment plans with customers and setting payment terms and conditions accordingly
3. Maintaining debt records, conducting regular analysis of the credit-control system, and implementing changes as needed to reduce bad debts
4. Analyzing and monitoring all assigned aged debtors in order to reduce outstanding debt and ensuring prompt action is taken for non-payment or continued late payment
5. Overseeing and initiating collection calls with concerned parties and account holders to resolve all outstanding customer debts/billing issues on these complex accounts
6. Performing customer accounts reconciliation on a monthly basis and sharing outstanding balances with customers where required
7. Recording all debtors’ communications, payment plans, disputes on OnGuard and ensuring dashboards and tracker sheets are updated on a daily basis
8. Following up on overdue invoices and payments and implementing company collections procedures as necessary
9. Reporting outstanding debt accounts and payment issues to management on a weekly basis
10. Reviewing credit notes or additional billings and negotiating payment plans with debtors where required
11. Managing the service suspension process for the recovery of debt, actively chasing aged debt, and taking the lead in reviewing debtor key accounts
12. Preparing proposals for delinquency accounts where legal action may be required, and reporting account disputes for Finance management to advise on appropriate actions
13. Providing continuous coaching and support to the credit control teams to achieve departmental goals and collection targets
14. Supporting the team by training new joiners on collection systems (OnGuard), processes, and procedures

Minimum Requirements

1. BA degree in Accounting, Finance, Business Administration or any relevant field
2. Experience of minimum 2-3 years in a similar role
3. Proficiency in English and Arabic with excellent verbal and written communication skills
4. Knowledgeable in reporting and monitoring with remarkable attention to details