Credit Control Manager

The Boston Consulting Group; Riyadh; On-site; USD 90,000 - 120,000; Full time

Job summary

A leading company seeks a Credit Control Manager to enhance cash collections and manage invoicing cycles in Riyadh. The role includes training and coaching team members, managing client relationships, and ensuring compliance with financial processes. Ideal candidates will have robust experience in credit control and strong leadership skills.

Qualifications

• Minimum 8 years experience in Credit Control with 2 years in a people management role.
• Experience in a professional services firm or multinational organization.

Responsibilities

• Manage the end-to-end invoicing cycle and track KPIs.
• Support the client portal processes and ensure resolution of technical issues.
• Oversee team's performance and contribute to business initiatives.

Skills

Management

Communication

Problem Solving

Analytical Skills

Education

Bachelor's degree in relevant field / Accounting qualification

Tools

SAP

Government payment portal tools (Etimad)

Job description

What You'll Do
The Credit Control Manager works under the wider Commercial Finance function and reports into the Middle East Credit Control Senior Manager to maximize the cash collections opportunities and managing the full invoicing & portals cycle. Importantly you will manage the relationship with clients, MDPs, case teams and wider Finance team members aimed at improving the entire workflow process from invoicing to collections, ultimately ensuring targets are achieved. As a senior member in the KSA Commercial Finance team, you will be responsible for hiring, training, developing, and coaching team members.
YOU RE GOOD AT
• Managing the end-to-end invoicing cycle, including process documentation, ensuring adherence to SLAs, and tracking key performance indicators (KPIs) to support business decision-making. Responsibilities includes issuing invoices and credit notes, as well as uploading them into client portals.
• Supporting the client portal processes across the entire Middle East business, including documenting workflows, troubleshooting technical issues, and ensuring timely resolution. Actively engaging in problem-solving and creating visibility for key stakeholders through regular updates and reporting.
• Strong expertise in SAP, actively supporting the ongoing rollout of Order-to-Cash (O2C) modules.
• Ensures alignment with key internal functions such as Tax, Audit, and other relevant departments to maintain process integrity and compliance.
• Supporting the monthly cash targets and reporting to management.
• Playing an integral role in business initiatives related to performance improvements. Generates key reports and analysis needed by management to highlight areas for improvement.
• Managing a team responsible for the full invoicing and client portal cycle. This includes setting clear goals, monitoring performance, providing ongoing guidance, and contributing to key business initiatives to drive efficiency and alignment across functions.
• Managing the external client and internal relationships to build trust and resolve client issues. Main communicator on client admin processes to MDP group and other senior stakeholders for entire Middle East business.
• Helping to influence client decision making process and creates material impact on DSO. Strong understanding and knowledge of client portal tools for KSA market.
• Strong communication skills and relationship management across all stakeholders.
What You'll Bring
• A relevant bachelor's degree / Accounting qualification with minimum 8 years of experience in Credit Control including minimum 2 years in people management role at a professional services firm / multi-national organization.
• Experience with and exposure to government and client payment portal tools, including Etimad and business intelligence tools especially SAP.
• Have a good understanding of integrating SAP and change management.
• Sound analytical and reporting skills combined with excellent communication skills; written and oral.
• Proven ability to work effectively in a global environment with people at all levels, preferably in a professional services organization.
• Ability to support change management initiatives across multiple teams.
• Resourcefulness and strong problem capabilities.
• Ability to work effectively as a leader and exhibits strong people skills.
• Ability to respect all BCG information as personal and confidential.

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