Control Room Supervisor I EXA Ceramics

alfanar; Riyadh; On-site; SAR 200,880 - 334,800; Full time

Job summary

alfanar is seeking a Control Room Operations leader to supervise day-to-day operations, monitor CCTV and access control, and coordinate response during emergencies in Riyadh, Saudi Arabia. The role emphasizes documentation, compliance, and team development within a secure environment.

Successful candidates will oversee incident response, ensure accurate reporting, and drive continuous improvements in security processes while maintaining budget and resource efficiency.

Qualifications

• Oversee daily control room operations.
• Monitor CCTV, alarms and access control for reliability.
• Ensure real-time surveillance of secured premises.
• Coordinate security response during incidents or emergencies.
• Document security incidents and actions in a timely, accurate manner.

Responsibilities

• Direct control room operators and assign tasks based on need.
• Lead training and development of the security team.
• Maintain compliance with company policies and local regulations.
• Prepare and submit daily/weekly/monthly operation reports.
• Manage available resources to meet budget and performance targets.

Skills

Security operations

Incident response

Team leadership

Documentation

Risk assessment

Emergency coordination

Budget management

Education

Bachelor in Safety Engineering

Any relevant field

Job description

Control Room Operations

• Supervise day-to-day operations of the security control room to ensure effective and uninterrupted functioning.
• Supervise and ensure that all security systems, including CCTV, alarms, and access control, are fully operational and properly maintained.
• Supervise continuous real-time monitoring of all secured premises and sensitive areas.
• Ensure prompt and appropriate response to security alerts, incidents, or potential breaches.
• Supervise and coordinate security response teams during emergencies or critical situations.
• Ensure accurate, detailed, and timely documentation of all security incidents and actions taken.
• Assign duties and responsibilities to control room operators based on operational requirements.
• Supervise team performance and provide guidance, coaching, and training on security procedures and protocols.

Communication and Coordination

• Act as the primary communication link between control room staff, security personnel, management, and external emergency services.
• Ensure clear and effective information flow during both routine operations and emergency situations.

Compliance and Governance

• Ensure all control room activities adhere to company security policies, procedures, and applicable local regulations.
• Identify and report any non-compliance or security risks to relevant stakeholders.

Reporting and Documentation

• Prepare and submit comprehensive daily, weekly, and monthly reports on control room operations, incidents, and performance.
• Maintain well-organized records to support audits, investigations, and management reviews.

Role Accountability

• Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
• Ability to recognize low performers and guide them to improve or release them.
• Ability to treat subordinates equally without any discrimination.
• Assessment criteria of subordinates is performance that leads to planned results.
• Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.

Responsibility

• Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
• Able to anticipate problems and make the necessary proactive steps to prevent them.
• Ability to take necessary and proper timely decisions.

Delivery

• Deliver the required results in timely manner with required quality and cost.
• Making a Tangible Difference:
• Must make a tangible difference to his area of operation and exceed business expectations.

Business Planning and Performance

• Able to transform the corporate goals into business plans.
• Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
• Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
• Provide periodic work progress reports.
• Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.

Organizational Development

• Develop the organizational structure according to the current requirements taking into consideration future and development plans.
• Ensure availability of job descriptions for all job roles and deployment.

Business Process Improvements

• Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
• Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
• Promote the automated systems and using them fully, to spread its culture.

Quality

• Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.

Adaptation

• Adapt to new and alternative techniques, technologies, management structures, and business models.

Health, Safety and Environment

• Ensure a safe, secure, and legal work environment as per the standard regulations.

Academic Qualification

Bachelor Degree in Safety Engineering or Any relevant field