Continuous Improvement Coordinator

Afaq - Logistics Branch - J05 (Amazon); Riyadh; On-site; SAR 80,000 - 120,000; Full time

Job summary

Join Amazon's Global Specialty Fulfillment (GSF) operations as an Operations Executive, leading last mile delivery and logistics. You will manage daily operations, drive team performance, and ensure adherence to safety standards, while continually improving delivery processes. Your leadership will help shape innovative customer service experiences in a dynamic environment.

Qualifications

• Experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Ability to travel up to 50% in Saudi Arabia.

Responsibilities

• Manage daily operations for multiple sites and supervise last mile operations.
• Meet customer metrics and maintain team morale.
• Conduct audits and prepare training plans for riders.

Skills

Strong communication skills

Team motivation

Performance management

Proficiency in MS Excel

Good people management skills

Education

Bachelor’s degree

Job description

DESCRIPTION

Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Executive (UAE) to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof/on the road productivity, quality, and safety – as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities
We’re seeking a Team lead for our Ultra Fast Grocery operations. In this role, you will be responsible for:

Managing, on a daily basis, end to end operations for a combination of small sites. Supervising Last mile operations

Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.

Driving performance management of your team members. Preparing and implementing training and development plans for riders.

Continuously improve the delivery process and attain a sustained level of delivery performance improvement.

Conducting 4M and 5S audits for the delivery station on a daily basis.

Stand-in for Area Manager.

BASIC QUALIFICATIONS

A Bachelor’s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
Proficiency in MS Excel
Strong communication skills (written and verbal)
Ability to travel up to 50% of time in Saudi Arabia to analyze, implement, monitor best practice solutions.

PREFERRED QUALIFICATIONS

A self-motivated person with the ability to motivate the associates/team members.
Experience in managing Last Mile logistics
Strong execution skills, action oriented, go getter.
Resourceful to identify the way to get things done using limited resources.
Ability to work under pressure situations.
Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
Good people management skills.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Tagged as: Administrative Support