Continuous Improvement Coordinator

Afaq - Logistics Branch - J05; Al-Kharj; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global e-commerce leader is seeking an experienced Operations Executive to oversee daily operations and ensure customer satisfaction. The ideal candidate will have a Bachelor's degree, strong communication skills, and the ability to manage last mile logistics. This role offers a dynamic environment with opportunities for professional growth, working in the Riyadh Region of Saudi Arabia.

Qualifications

• Experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Ability to travel up to 50% within Saudi Arabia.

Responsibilities

• Manage end-to-end daily operations for a combination of small sites.
• Drive performance management and prepare training plans for riders.
• Conduct audits at the delivery station daily.

Skills

Strong communication skills

Proficiency in MS Excel

Self-motivated

People management skills

Education

Bachelor's degree in a relevant field

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are hiring an Operations Executive (UAE) to join a team that redefines fast delivery, builds and runs new services for our customers, manages 3P Store Operations and Delivery Service Partners (DSP) on the last mile. You will ensure Amazon policies—including attendance tracking—are implemented fairly and consistently. This includes motivating, coaching, reporting, and providing feedback on associates’ performance—including productivity, quality, and safety—to meet or exceed Amazon expectations. This is your chance to make history. Our mission is simple: to make Amazon the place where customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and foster innovation.

Key job responsibilities

We're seeking a Team Lead for our Ultra Fast Grocery operations. In this role, you will be responsible for:

• Managing end-to-end daily operations for a combination of small sites and supervising last mile operations.
• Meeting customer-facing metrics while maintaining cost targets and ensuring safety and morale of your team.
• Driving performance management of team members and preparing training and development plans for riders.
• Continuously improving the delivery process to achieve sustained performance enhancements.
• Conducting 4M and 5S audits at the delivery station daily.
• Standing in for the Area Manager when needed.

BASIC QUALIFICATIONS

• Bachelor’s degree with experience in a customer-facing environment, warehousing, logistics, or manufacturing.
• Proficiency in MS Excel.
• Strong communication skills (written and verbal)
• Ability to travel up to 50% of the time within Saudi Arabia to analyze, implement, and monitor best practices.

PREFERRED QUALIFICATIONS

• Self-motivated with the ability to motivate team members.
• Experience managing last mile logistics.
• Strong execution skills; action-oriented and proactive.
• Resourceful in achieving goals with limited resources.
• Ability to work under pressure
• Ability to handle ambiguous situations and develop solutions accordingly.
• Good people management skills

Our inclusive culture empowers Amazonians to deliver the best results for our customers.