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Contact Center Agent

Webook

Riyadh

On-site

SAR 48,000 - 120,000

Full time

30+ days ago

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Job summary

An established industry player is seeking a dedicated Contact Center Agent to join their dynamic team. This role involves handling inbound and outbound calls, providing exceptional customer service, and supporting clients with their inquiries and complaints. The ideal candidate will be a fresh graduate or have 1-2 years of experience, with a strong command of both English and Arabic. This position offers an exciting opportunity to enhance customer satisfaction while working in a collaborative environment focused on delivering top-notch service. If you're passionate about helping others and thrive in a fast-paced setting, this is the perfect opportunity for you.

Qualifications

  • Fresh graduates or candidates with 1-2 years of experience are welcome.
  • Good command of English and Arabic languages is essential.

Responsibilities

  • Handle inbound and outbound calls, providing customer service and support.
  • Manage customer inquiries and complaints across various channels.
  • Book, reschedule, and cancel bookings on behalf of customers.

Skills

Customer Service
Communication Skills
Sales Skills
Problem-Solving

Education

Diploma Degree
Bachelor's Degree

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Key Responsibilities:

  • Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.
  • Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels.
  • Act as a source of information for customers, collect customers feedback and enhance customer satisfaction.
  • Contact center agents will be responsible for supporting clients, merchants, and service providers by collecting their feedback, leads, and handling their inquiries and complaints.

Desired Candidate Profile:

  • Follow Company's Policies and instructions, and maintain the company's equipment and prestigious image.
  • Adhere to working hours schedules, breaks, and tasks assigned and deliver them before the deadline.
  • Answer contact center departments inbound calls and serve the customer with the required services.
  • Book, reschedule, and cancel experience bookings on behalf of customers and service providers.
  • Sell events tickets through inbound, outbound calls, and all contact center departments channels.
  • Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat, and any other customer service channels.
  • Handle customer complaints, inquiries, and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction.
  • Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it.
  • Make outbound research marketing and sales calls for our projects.
  • Modify, review, upload, and remove merchants and DMCs experiences according to the business needs.
  • Handle merchants and DMCs inquiries, complaints, and feedback through all contact center channels, and provide them with full support.
  • Maintain individuals Key performance Indicators (KPIs).

Key Qualifications:

  • Diploma Degree or bachelor's degree.
  • Fresh Graduates, 1-2 years of experience.
  • Good command of English and Arabic Languages.

Company Industry: IT - Software Services

Department / Functional Area: Administration

Keywords: Contact Center Agent

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