Contact Center Agent

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Key Responsibilities:

• Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.
• Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels.
• Act as a source of information for customers, collect customers feedback and enhance customer satisfaction.
• Contact center agents will be responsible for supporting clients, merchants, and service providers by collecting their feedback, leads, and handling their inquiries and complaints.

Desired Candidate Profile:

• Follow Company's Policies and instructions, and maintain the company's equipment and prestigious image.
• Adhere to working hours schedules, breaks, and tasks assigned and deliver them before the deadline.
• Answer contact center departments inbound calls and serve the customer with the required services.
• Book, reschedule, and cancel experience bookings on behalf of customers and service providers.
• Sell events tickets through inbound, outbound calls, and all contact center departments channels.
• Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat, and any other customer service channels.
• Handle customer complaints, inquiries, and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction.
• Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it.
• Make outbound research marketing and sales calls for our projects.
• Modify, review, upload, and remove merchants and DMCs experiences according to the business needs.
• Handle merchants and DMCs inquiries, complaints, and feedback through all contact center channels, and provide them with full support.
• Maintain individuals Key performance Indicators (KPIs).

Key Qualifications:

• Diploma Degree or bachelor's degree.
• Fresh Graduates, 1-2 years of experience.
• Good command of English and Arabic Languages.

Company Industry: IT - Software Services

Department / Functional Area: Administration

Keywords: Contact Center Agent