Consultant - Fashion-Tumi - Dhahran Mall

SupportFinity™; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player in luxury retail is seeking a Fashion Consultant to enhance customer experiences and drive sales in an innovative environment. This role involves engaging with clients, analyzing customer data, and supporting in-store marketing initiatives. With a commitment to growth and sustainability, this company offers enriching experiences and diverse career paths. Join a team that values diversity and inclusion, and be part of a forward-thinking organization that prioritizes exceptional service and customer satisfaction.

Benefits

Healthcare

Child Education Contribution

Remote and Flexible Working Policies

Exclusive Employee Discounts

Qualifications

• Strong English communication skills are essential for this role.

Responsibilities

• Achieve sales targets while delivering exceptional customer experiences.
• Collect data on customer behavior and provide feedback on products.

Skills

English Communication Skills

Job description

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online, and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up The Greenhouse, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners, and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What You'll Be Doing

At Chalhoub, we express the exceptional! As a Fashion Consultant, you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience, and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store.

1. You will collect data on customer behaviour, top sellers, slow movers, which will be key input for business reviews.
2. Drive client relationships within an omni-channel approach.
3. Provide pre-buying feedback on products.
4. Drive eNPS through people experience initiatives and culture.
5. Ensure adherence to VM guidelines and Standard Operating Procedures (SOPs).
6. Ensure click and collect are conducted within SLAs (Service Level Agreements).
7. Ensure customer data is properly captured in adherence to marketing team requirements.
8. Promote loyalty program (MUSE) and stay up-to-date with app offerings, etc.
9. Support with in-store marketing events and activations.
10. Keep abreast of all brand social media activities and campaigns.
11. Drive sell-throughs within the store.
12. Support in-store CX initiatives.
13. Provide input on what's working well and what needs improvement within the store.

What You'll Need To Succeed

• Strong English communication skills.

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes healthcare, child education contribution, remote and flexible working policies, as well as exclusive employee discounts. To view all our perks and benefits, click here.

We Invite All Applicants to Apply

It takes diversity of thought, culture, background, differing abilities, and perspectives to truly inspire, exhilarate, and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants regardless of gender, age, race, religion, national origin, or disability status.