Conference & Events Coordinator

Mandarin Oriental Hotel Group; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Conference & Events Coordinator to join their team at a prestigious hotel in Riyadh. In this dynamic role, you will be instrumental in the organization and execution of events, ensuring a seamless experience for clients and guests. Your responsibilities will include managing schedules, maintaining sales records, and fostering relationships across departments to enhance service delivery. This position offers an exciting opportunity to contribute to a renowned brand while developing your career in a vibrant and supportive environment.

Qualifications

• Strong understanding of hospitality standards and operational procedures.
• Experience in managing events and customer relations.

Responsibilities

• Assist in the setup and organization of events and conferences.
• Maintain sales records and update the Delphi system.

Skills

Event Coordination

Communication Skills

Customer Service

Administrative Support

Education

Bachelor's Degree in Hospitality Management

Relevant Certification in Event Management

Tools

Delphi System

Job description

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Commercial Department, the Conference & Events Coordinator is responsible for assisting in the setup, organization, and development of systems within the department. This position involves creating forms, scheduling systems, correspondence venues, and devising accurate internal sales procedures to handle daily requests.

The Events Coordinator will provide information, assist in daily departmental operations, and maintain all sales records. They will also update the Delphi system and communicate relevant information to colleagues. Additional administrative responsibilities include supporting administrative needs, training, client relations, and general office projects under the guidance of the Director of Commercial Strategy.

Key responsibilities include:

• Understanding and communicating all corporate and hotel policies and standard operating procedures to colleagues.
• Ensuring all business activities comply with the MOHG Code of Conduct, laws, rules, and regulations.
• Assisting the team with tasks related to the Commercial Strategy and beyond.
• Maintaining the hotel's grooming and appearance standards to reflect professionalism.
• Handling all requests within the company's specified time frames.
• Updating activities related to account management and adhering to MOHG standards.
• Supporting customer loyalty initiatives and delivering service excellence to enhance the brand.
• Growing the share of the account through excellent service.
• Fostering positive working relationships with hotel colleagues.
• Communicating effectively with other departments, especially Reservations, Front Office, and Banquets.
• Establishing and maintaining files and databases of all accounts and assisting in system maintenance.

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Administration

Keywords:

• Conference & Events Coordinator

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