Conference Concierge

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a friendly and professional Conference Concierge to join our team in Jeddah, Saudi Arabia. As a Conference Concierge, you will be the primary point of contact for conference attendees, speakers, and organizers, ensuring a seamless and memorable experience for all participants.

1. Greet and assist conference attendees, providing a warm welcome and addressing their needs and inquiries
2. Coordinate with event organizers to ensure smooth execution of conference schedules and activities
3. Manage registration processes, including check-in, badge distribution, and information packet dissemination
4. Assist with room setup, audiovisual equipment, and other logistical aspects of the conference
5. Provide information about local attractions, transportation, and dining options to attendees
6. Anticipate and resolve potential issues or conflicts that may arise during the conference
7. Collaborate with venue staff, caterers, and other service providers to maintain high standards of service
8. Maintain accurate records of attendee information, special requests, and conference activities
9. Assist with post-event tasks, including collecting feedback and preparing summary reports
10. Ensure compliance with local customs and etiquette in Jeddah, Saudi Arabia

Qualifications

1. 2+ years of experience in hospitality, event planning, or customer service
2. Bachelor's degree in Hospitality Management, Event Planning, or related field (preferred)
3. Certification in Event Planning or Hospitality Management (preferred)
4. Excellent communication skills in English; fluency in Arabic is highly desirable
5. Strong organizational and multitasking abilities
6. Proficiency in event management software and Microsoft Office Suite
7. Demonstrated problem-solving skills and attention to detail
8. Cultural sensitivity and awareness, with experience working in multicultural environments
9. Knowledge of conference and event management practices
10. Familiarity with local customs and etiquette in Jeddah, Saudi Arabia
11. Ability to work flexible hours, including evenings and weekends as required
12. Professional appearance and demeanor
13. Positive attitude and ability to work well under pressure

Additional Information

1. Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.