Concierge Manager

Hilton Hotels; Medina; On-site; SAR 60,000 - 90,000; Full time

Job summary

Hilton Hotels seeks a Concierge Manager to lead the Concierge Team, ensuring exceptional guest service and optimizing departmental performance. Candidates should possess a Bachelor's degree in Hotel Management and have supervisory experience in the hospitality industry. This role is ideal for individuals passionate about guest satisfaction and strong team dynamics.

Qualifications

• Front Office supervisory experience in hotel, leisure or retail sector.
• Strong commercial awareness and sales capabilities.
• Passion for delivering exceptional levels of guest service.

Responsibilities

• Supervise daily Concierge operations.
• Set departmental objectives, work schedules, and budgets.
• Monitor Concierge Team Members' performance with an emphasis on training.

Skills

Leadership

Interpersonal Skills

Communication Skills

Sales Capabilities

Education

Bachelor of Hotel Management

Job description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

A Concierge Manager supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.

What will I be doing?

As a Concierge Manager, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise daily Concierge operations
• Set Departmental objectives, work schedules, budgets, policies and procedures
• Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
• Maximise Sales revenues through up-selling and marketing programmes
• Monitor Guest satisfaction reports and implement actions to improve results
• Maintain good communication and working relationships with all hotel areas
• Project a professional manner with an emphasis on hospitality and Guest service
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Attend Front of House/Hotel meetings, as required

Desired Candidate Profile

What are we looking for?

Concierge Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• Front Office supervisory experience in the hotel, leisure or retail sector
• Possess strong commercial awareness and Sales capabilities
• Excellent leadership skills, inter-personal and communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

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