Concierge Manager

Hilton Worldwide, Inc.; Medina; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hospitality company is seeking a Concierge Manager to lead the Concierge Team at DoubleTree by Hilton Madinah Gate. The role requires strong leadership in hospitality operations, ensuring exceptional guest experiences and team performance through effective management and training. This position offers the opportunity to excel within a dynamic environment and contribute to elevating guest satisfaction and service standards.

Qualifications

• Front Office supervisory experience in the hotel or retail sector.
• Demonstrable passion for exceptional guest service.

Responsibilities

• Supervise daily Concierge operations and set departmental objectives.
• Monitor performance of the Concierge Team Members and ensure training.
• Maximise sales revenues through up-selling and marketing programmes.

Skills

Strong commercial awareness

Sales capabilities

Excellent leadership skills

Inter-personal skills

Communication skills

Passion for guest service

Education

Degree or diploma in Hotel Management

Job description

Job Description - Concierge Manager (HOT0BPZ0)

Job Description

Job Number:

Concierge Manager (

Job Number:

HOT0BPZ0 )

Work Locations

Work Locations

: DoubleTree by Hilton Madinah Gate Madinah Station, Madinah Railway station is located at Al Hadra District Madinah

A Concierge Manager supervises the Concierge Team and sets the department goals to help Team Members to create an exceptional Guest and customer experience.

What will I be doing?

As a Concierge Manager, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Concierge Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise daily Concierge operations
• Set Departmental objectives, work schedules, budgets, policies and procedures
• Monitor the appearance, standards and performance of the Concierge Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area
• Maximise Sales revenues through up-selling and marketing programmes
• Monitor Guest satisfaction reports and implement actions to improve results
• Maintain good communication and working relationships with all hotel areas
• Project a professional manner with an emphasis on hospitality and Guest service
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Attend Front of House/Hotel meetings, as required

What are we looking for?

Concierge Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• Front Office supervisory experience in the hotel, leisure or retail sector
• Possess strong commercial awareness and Sales capabilities
• Excellent leadership skills, inter-personal and communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working as a Concierge Supervisor or Head Concierge in a hotel environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job

: Guest Services, Operations, and Front Office