Concierge Agent

Kimpton; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Concierge Agent to provide exceptional service to guests. In this dynamic role, you'll be the first point of contact for guests, offering a warm welcome and assisting with inquiries, reservations, and local recommendations. Your strong communication and interpersonal skills will shine as you manage guest requests and coordinate with various hotel departments to ensure a seamless experience. With a focus on teamwork and flexibility, you'll contribute to maintaining high standards of service in a luxury hotel setting. This is a fantastic opportunity to grow your career in hospitality and make a lasting impact on guest satisfaction.

Qualifications

• 2-3 years of experience in a similar role within an international luxury hotel chain.
• Fluency in English is required; Arabic is preferred.

Responsibilities

• Greet and assist guests with inquiries, reservations, and special requests.
• Coordinate transportation services and manage reservations for events.

Skills

Strong Communication Skills

Interpersonal Skills

Problem-Solving Skills

Organizational Skills

Knowledge of Local Area

Education

Bachelor's degree in Hotel Administration

Higher education qualification or equivalent

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Day-to-Day Activities of a Concierge Agent

• Guest Interaction:
  
  • Greeting guests upon arrival and providing a warm welcome.
  • Assisting guests with inquiries, reservations, and special requests, such as restaurant bookings, transportation, and event tickets.
• Providing Information:
  
  • Offering recommendations on local attractions, dining options, shopping, and entertainment.
  • Providing maps, directions, and other helpful information to guests.
• Managing Reservations:
  
  • Handling reservations for restaurants, theatres, concerts, and other events.
  • Ensuring that all reservations are accurately recorded and confirmed.
• Arranging Transportation:
  
  • Coordinating transportation services for guests, including taxi service, car rentals, and shuttle services.
  • Assisting with luggage and providing directions as needed.
• Responding to guest inquiries and complaints in a timely and professional manner.
• Providing assistance with personal services such as mail delivery, dry cleaning, and babysitting referrals.
• Coordinating with Other Departments:
  
  • Communicating with other hotel departments to fulfil guest requests and ensure a seamless experience.
  • Ensuring that special requests and arrangements are met.
• Maintaining the Lobby Area:
  
  • Ensuring the lobby and reception area are kept clean and tidy.
  • Monitoring the lobby area to ensure the safety and security of guests and staff.
• Administrative Tasks:
  
  • Maintaining accurate records of guest interactions and requests.
  • Preparing reports on concierge activities and guest satisfaction.

Skills and Qualities Needed

• Strong Communication Skills:
  
  • Ability to communicate clearly and effectively with guests, staff, and local businesses.
• Interpersonal Skills:
  
  • Building rapport and maintaining relationships with guests and colleagues.
• Problem-Solving Skills:
  
  • Addressing and resolving issues promptly and effectively.
• Organizational Skills:
  
  • Managing multiple tasks and maintaining detailed records efficiently.
• Knowledge of Local Area:
  
  • Staying informed about local attractions, events, and services to provide accurate recommendations.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor's degree, higher education qualification or equivalent in Hotel Administration / Business Administration.
• Two to Three years prior tenure in a similar role.
• International luxury hotel chain background.
• GCC exposure.
• English Fluency is required.
• Arabic Fluency is preferred.

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.