Concierge

ACCOR; Saudi Arabia; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Concierge to provide exceptional service to guests. Responsibilities include responding to requests, providing information about the property and surrounding area, and ensuring guest satisfaction. Ideal candidates will have a university degree and at least one year of experience in a similar role.

Qualifications

• Minimum 1 year in a similar role.
• University Degree in any field.

Responsibilities

• Respond to guest requests and arrange services.
• Gather and provide information about property and amenities.
• Maintain positive working relationships and comply with quality assurance.

Skills

Customer Service

Communication

Problem Solving

Education

University Degree

Job description

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.

Respond to special requests from guests with unique needs and follow up to ensure satisfaction.

Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Contact appropriate individuals or departments as necessary to resolve guest calls, requests, or problems.

Review shift logs/daily memo books and document pertinent information in logbooks.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Speak with others using clear and professional language, prepare and review written documents accurately and completely and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards.

Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Maintain awareness of undesirable persons on property premises

Qualifications

University Degree in any field. Minimum 1 year in a similar role.

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