Community Program Manager

Toptal; Makkah Al Mukarramah; Remote; USD 60,000 - 100,000; Full time

Job summary

Toptal is seeking a Community Program Manager to maintain and elevate community programs. This role involves project management and a data-driven approach to enhance community engagement and retention. With a focus on collaboration and communication, the candidate will work with cross-functional teams to support Toptal’s corporate goals.

Benefits

Fully remote position

Qualifications

• At least 1 year of people management experience.
• At least 3+ years of experience in program or community management.
• Excellent written and oral communication skills.

Responsibilities

• Own each community program end-to-end.
• Increase efficiency and effectiveness of programs.
• Manage relationships with vendors like Udemy and Slack.

Skills

Analytical

Project Management

Communication

Community Building

Education

Bachelor's degree

Job description

Toptal launches HireGlobal The most competitively priced global workforce payroll platform.

Now hiring

Community Program Manager

Now hiring

Community Program Manager

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce .

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary:

The Toptal community is a network of more than 10,000 talent in more than 100 countries around the world, each representing the top 3% of practitioners in their fields.

This network is one of Toptal’s most valuable assets. The job of the Talent Success team, which this role is a part of, is to maintain and develop programs that help each member get the most value out of being a part of that community of professionals. By fostering connections within the talent network, our Talent Success team drives increased engagement and retention of the top talent in our network.

We are looking for a Community Program Manager who can maintain and elevate our current community programs. In this role, you will also design and implement new programs, as business needs arise. As someone who is highly analytical in nature, a data-driven approach will be leveraged in any and all initiatives that you will lead or support. Some examples of programs may include:

• Community Leaders program - recruit and maintain talent community leader groups.
• Mentorship programs - recruit and facilitate mentorship between members of the talent network.
• Talent learning programs - manage and allocate talent access to asynchronous learning content.
• Freelancer awards and recognition programs.

We are also looking for a data-driven operator who exhibits project management skills while supporting the talent-related needs of Talent Success, and our cross-functional Toptal partners, as those arise. These projects will be fast-paced, and diverse in nature. Candidates need to be open and energized to stretch the scope of their role to meet business needs.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

• Own each program end-to-end.
• Understand the unique needs and values of our Toptal community.
• Seek creative opportunities to increase the efficiency and effectiveness of each program, while delivering a positive ROI on our current investment.
• Serve as the connective tissue between Toptal’s Core team and the Toptal community; designing appropriate workflows to partner with cross-functional teams that need to tap into our Community’s expertise.
• Partner with the Senior Director of Talent Success identify opportunities to streamline and improve operational processes.
• Act as a steward of Toptal in ensuring our budget is allocated to the programs with the highest return on investment.
• Serve as owner of our Slack community to promote meaningful dialogue in a user-friendly way.
• Manage contact relationships with vendors that touch Talent Success, such as Udemy and Slack.

In the first week, expect to:

• Onboard and integrate into Toptal.
• Understand the core of Toptal’s service, the Toptal community, and its value proposition to both talent and clients.
• Learn the responsibilities and priorities of all Talent-facing teams at Toptal.

In the first month, expect to:

• Understand current Community programs and initiatives and begin managing ongoing Community responsibilities, while exercising discretion and independent judgment.
• Meet with key cross-functional partners to understand their goals and how the Community can support them.
• Meet with members of the talent community to understand their first-hand perspective.

In the first three months, expect to:

• Assess current state and propose recommendations to elevate our Talent Success operations over the next 6-12 months.
• Fully take over all existing community programs and operational processes.

In the first six months, expect to:

• Build strong cross-functional relationships, developing the appropriate processes to leverage our Community throughout all functions.
• Enhance at least 1-2 existing community programs and/ or operational processes.
• Continue launching new programs and/ or operational enhancements.

In the first year, expect to:

• Scale high-impact and innovative initiatives.
• Measure the impact of your work with meaningful improvements to key company objectives.
• Earn recognition within the talent network as the “go-to” person for community building and related issues; also develop strong relationships with our most active community leaders.

Qualifications and Job Requirements:

• Bachelor’s degree is required.
• At least 1 year of people management experience.
• At least 3+ years of experience in program or community management.
• Strategic: You have a strong vision for what community looks like at Toptal and can articulate how a vibrant community supports Toptal’s business goals.
• Analytical: You can leverage Toptal’s wealth of data to make data-driven recommendations on project priorities, budget allocations, and defining and driving metrics for success.
• Demonstrated success in launching and operating high quality programs with multiple stakeholders and moving parts.
• Experience building collaborative and effective relationships with cross-functional teams.
• Demonstrated ability to prioritize and manage competing demands, successfully balancing ongoing business operations while driving meaningful initiatives.
• Passion for building communities.
• Must have excellent written and oral communication skills. Good communication is at the core of everything we do, and you must be a strong communicator to be able to work successfully with a wide range of stakeholders.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

For Toptal Use Only: #southamerica #easterneurope #europe #LI-LS1 #Ll-REMOTE

After joining Toptal as VP of Talent Success in May of 2020, Carly Coleman moved to VP of Talent Matching and Success, where she is responsible for quickly and effectively matching talent from our global network with our client business needs. In addition, she oversees the end-to-end experience for our Toptal talent. Before Toptal, she was a strategy consultant at Bain & Company, then joined an e-commerce startup to lead retention marketing, and later, the direct-to-consumer business. Carly earned a BS in Business Administration from the University of Southern California and an MBA from the Haas School of Business at UC Berkeley.

We're changing the way the world works. Toptal is not only a place to progress your career and design your own lifestyle, but also a company where you'll learn how to develop innovations that push business and technology forward.

What is the greatest impact that you have had in a prior role?

Describe the top 3 attributes you seek in a work environment in which you thrive.

What is the highest level of education you have completed? We verify education as a part of our hiring process.

High school diploma

Partially complete College/University; not currently enrolled

Partially complete College/University; currently enrolled and working toward degree

Graduate/Master's degree or above

How would your most recent supervisor describe you, as an employee, if we asked them directly? We often request references as a part of our hiring process.

Have you worked in a role where English is the primary language in which you communicate (both written and spoken)?

Yes

No, but I have strong English language skills

No

Why do you believe you would thrive in a fully remote role?

Please select all ranges of times, in Eastern Standard Time (“EST”), for which you would be available to work a full, continuous workday? Please do not include times for which you would not or could not be available to work on a consistent basis, in full capacity, and at your highest level. Recognize that Toptal is a fast-paced start-up, and that work is often-times required beyond your common working hours. The intention here is to understand when we can rely on you to be online working, on a consistent basis.

I need to start my day earlier than 4:00am EST

4:00am EST to 1:00pm EST

5:00am EST to 2:00pm EST

6:00am EST to 3:00pm EST

7:00am EST to 4:00pm EST

8:00am EST to 5:00pm EST

9:00am EST to 6:00pm EST

10:00am EST to 7:00pm EST

11:00am EST to 8:00pm EST

I need to start my day later than 11:00am EST

If you have additional comments/ context you want to share about your available working hours, please do so here.

What size community have you worked with in the past?

I’m new to working with a community, but feel like I’d thrive in this role

Under 500

501 to 1,000

1,000 to 5,000

5,000 or more

How many years of experience do you have in program or community management?

0-2

3-5

6 or more

How many years of managerial experience do you have?

None

At least 1 year

2-3 years

4 or more

Please tell us about your Community work experience to-date?

Have you informed your current manager about your interest to change teams?

Yes

No

Have you read through the Internal Transfers page on Confluence?

Yes

No

Have you been in your current role for at least one calendar year?

Yes

No

I would like to be contacted about future Toptal employment opportunities.

Interested in joining our global talent network?

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