Command Centre Analyst

DXC Technology Inc.; Al Jubayl; On-site; SAR 300,000 - 400,000; Full time

Job summary

A leading IT services company is seeking a Command Centre Analyst to monitor IT infrastructure alerts and events. Responsibilities include ticket creation and incident management in a 24x7 shift environment. Candidates should have a Bachelor's degree in a relevant field and be willing to work rotational shifts. Strong analytical skills and communication are essential for this role.

Qualifications

• 0-2 years of relevant experience in IT monitoring or support role.
• Willingness to work 24x7 rotational shifts.
• Basic familiarity with infrastructure domains such as Windows, AD, network, and servers preferred.

Responsibilities

• Monitor IT infrastructure alerts and events across systems.
• Create and categorize tickets in the ITSM system as per SOPs.
• Follow workflows to notify resolver groups or escalate incidents.

Skills

Analytical and problem-solving skills

Attention to detail

Good written and verbal communication

Education

Bachelor's degree in computer science or related field

Tools

Excel

ITSM tools (ServiceNow, BMC)

Job description

DXCTechnology (NYSE:DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise,DXCTechnology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.DXCTechnology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.

We are currently looking for:

Command Centre Analyst

Job location: onsite in Riyadh

You will be responsible for:

• Monitor IT infrastructure alerts and events across network, server, and application systems using monitoring tools.
• Create and categorize tickets in the ITSM system (e.g., ServiceNow, BMC) as per SOPs upon detection of defined alerts or threshold breaches.
• Follow predefined workflows to notify relevant resolver groups or escalate incidents when needed.
• Operate in a 24x7 shift environment (including night and weekend shifts).
• Maintain event logs and document issues accurately for further triage and resolution.
• Support initial validation of events (false positive elimination) based on standard checks.
• Collaborate with L1/L2 support teams for incident handover or follow-up.
• Ensure compliance with monitoring KPIs and SLAs for incident detection and ticket creation.
• Assist in upkeep of monitoring dashboards and tools under supervision.
• Participate in periodic system health checks and basic IT operations tasks based on SOPs.
• Basic familiarity with infrastructure domains such as Windows, AD, network, and servers is preferred.
• Proficiency in basic report preparation using Excel and documentation using word processing tools is essential.
• Attention to detail and ability to follow runbooks/SOPs precisely.
• Good written and verbal communication skills.
• Customer oriented approach is always expected.

We require:

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
• 0-2 years of relevant experience in an IT monitoring or support role.
• Willingness to work 24x7 rotational shifts.
• Good analytical and problem-solving skills.
• Ability to handle repetitive monitoring tasks with diligence and accuracy.

Nice tohave:

• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is available here .

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues atDXC.com .