Collections Supervisor

Ebra; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

Ebra in Riyadh seeks a collection agent to manage outbound and inbound communications for overdue payments, aiming to recover balances while upholding service and compliance.

You will contact customers via phone, email, or approved channels, explain balances and repayment options, negotiate arrangements, and update records after each interaction. Follow scripts and escalate complex cases when required.

Qualifications

• Maximum of 3 years of experience.
• Follow scripts, compliance guidelines, and collection procedures.
• Maintain confidentiality and data privacy.

Responsibilities

• Contact customers via phone, email, or approved channels regarding overdue accounts.
• Explain outstanding balances, payment terms, and available repayment options clearly.
• Negotiate payment arrangements.
• Update customer records accurately in the system after each interaction.
• Escalate high-risk or complex cases to the supervisor when required.
• Maintain high standards of customer service and compliance.

Skills

Customer communication

Negotiation

Problem solving

Data privacy

Job description

To manage outbound and inbound customer communications related to overdue, payments, ensuring timely collections while maintaining high standards of customer service and compliance.

• Maximum of 3 years of experience.
• Contact customers via phone, email, or approved channels regarding overdue accounts.
• Explain outstanding balances, payment terms, and available repayment options clearly.
• Negotiate payment arrangements.
• Update customer records accurately in the system after each interaction.
• Follow approved scripts, compliance guidelines, and collection procedures.
• Handle customer inquiries, complaints, and escalations professionally.
• Achieve assigned collection targets and service KPIs.
• Escalate high-risk or complex cases to the supervisor when required.
• Maintain confidentiality and data privacy at all times.