Collections Specialist

TruKKer; Jeddah; On-site; USD 30,000 - 60,000; Full time

Job summary

An innovative logistics startup is seeking a Collections Specialist to enhance its financial health by ensuring timely payments. This role is crucial in managing accounts receivable within a dynamic environment, fostering strong client relationships, and optimizing cash flow. Join a rapidly growing company that values its employees and offers opportunities for professional development. Contribute to a mission-driven team that is reshaping the freight ecosystem with technology and sustainability, while also embarking on an exciting IPO journey. This position promises a rewarding career in a supportive and inclusive workplace.

Benefits

Competitive salary and benefits package

Continuous learning and development opportunities

Diverse and inclusive work environment

Opportunity to work in a dynamic industry

Mentorship from C-suite leaders

Qualifications

• 3-5 years experience in collections, preferably in transport and logistics.
• Strong knowledge of accounts receivable processes and credit control principles.

Responsibilities

• Proactively contact clients to follow up on overdue invoices.
• Build and maintain professional relationships with customers.

Skills

Negotiation Skills

Attention to Detail

Customer-Focused

Problem-Solving

Communication Skills

Cultural Awareness

Education

Bachelor’s degree in Finance

Bachelor’s degree in Accounting

Bachelor’s degree in Business Administration

Tools

SAP

Oracle

Job description

TruKKer is one of the most successful and well-funded Logitech startups of the EMEA Region with 700+ employees and our presence in eleven countries of operation (KSA, UAE, India, Egypt, Bahrain, Jordan, Oman, Turkey, Poland, Kazakhstan & China) grown aggressively.

Since our inception in 2016, we have grown aggressively and have ~60,000 trucks inducted on our platform, catering to ~1,000+ enterprise clients seamlessly with an annual revenue of ~140 million USD. With our business proposition, we bring smiles onto the faces of ~1,600 drivers daily.

We have made a long-lasting impact on the ecosystem in innovative and exciting work, workplace & workforce practices. Today, every employee at TruKKer is not only the brand ambassador of the company but is also the partner in the IPO journey.

We are awarded & showcased in various forums in EMEA Region and chosen by the Saudi Startup forum as a Unicorn Company. Our CEO’s hustle & contribution was captured on the cover page of Forbes magazine.

With our dedicated Human Capital initiatives, we have been awarded & acknowledge globally:

• We received the coveted ‘GREAT PLACE TO WORK CERTFICATION’ for four countries – KSA, UAE, OMAN & TURKEY.
• We also got ‘BEST WORKPLACES' Award for TruKKer Arabia’.
• DISPERZ one of the leading Training & Development platform awarded us as ‘Top Innovative L&D Strategy.’
• Economic Times, the second largest business newspaper & media platform awarded us for ‘Exceptional Employee Experience Award.’
• We won CULTIMATE’s – 'BEST EMPLOYER BRAND AWARD'

All these awards define TruKKer as a startup with ‘REAL HUSTLE’ and complement our ‘People Oriented Culture’ and commitment for ‘Workplace Excellence’.

Our Vision: To be the most reliable partner in the freight ecosystem powered by technology & sustainability.

Our Mission: To provide cost-efficient freight solutions by organizing and digitizing the fragmented ecosystem.

Our Values:

• Carry TruKKer’s Passion and Hunger in Heart.
• Always Keeping the customer first.
• Respect for accountability.
• Honor diversity and inclusion.
• Always being cost-effective.
• Hustle with honesty.

What we have for you on board.

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and fast-growing industry.
• Play a key role in shaping the success of the company in the Middle East region.
• Continuous learning and development opportunities. Gain direct mentorship from visionary C-suite leaders in our dynamic environment.
• Embark on our thrilling IPO journey, shaping the future of Logistics.
• Diverse and inclusive work environment.

Role Overview

The Collections Specialist plays a pivotal role in safeguarding the company’s financial health by ensuring the timely recovery of outstanding payments. Operating within the dynamic transport and logistics sector, this role requires a proactive and customer-focused approach to managing accounts receivables. By fostering strong client relationships, resolving payment discrepancies, and streamlining collections processes, the Collections Specialist contributes directly to optimizing cash flow and supporting the company’s operational excellence in the Middle East market.

Key Responsibilities

Collections Management:

• Proactively contact clients to follow up on overdue invoices and ensure prompt payments.
• Maintain and update accurate records of collections efforts and payment statuses.

Client Relationship Management:

• Build and maintain professional relationships with customers to facilitate smooth collections.
• Address and resolve customer payment queries or disputes in a timely manner.

Account Reconciliation:

• Reconcile accounts to ensure payment records are accurate and discrepancies are resolved.
• Provide detailed reports on collections progress, outstanding payments, and risk areas.

Reporting and Analysis:

• Generate and present regular collections reports for management, highlighting key trends and actionable insights.
• Monitor aging reports and ensure adherence to credit terms.

Compliance and Policies:

• Ensure compliance with company policies, local regulations, and credit control procedures.
• Recommend process improvements to enhance efficiency in collections.

Collaboration:

• Work closely with the Sales, Operations, and Legal teams to resolve issues affecting payments.
• Coordinate with the Finance team to allocate incoming payments and manage accounts receivables.

Key Skills and Competencies

• Strong Negotiation Skills: Ability to tactfully handle payment discussions with clients.
• Attention to Detail: Ensure accuracy in payment records, reconciliation, and reporting.
• Customer-Focused: Maintain positive client relationships while addressing payment issues.
• Problem-Solving: Proactively resolve payment delays and disputes.
• Communication Skills: Clear and professional interaction with internal and external stakeholders.
• Cultural Awareness: Adaptability to work in the Middle Eastern market and manage diverse client relationships.

Qualifications and Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 3–5 years of experience in collections, preferably in the transport and logistics industry.
• Proficiency in financial software and ERP systems (e.g., SAP, Oracle).
• Strong knowledge of accounts receivable processes and credit control principles.
• Familiarity with GCC financial regulations and practices is an advantage.

Key Performance Indicators (KPIs)

• Reduction in Days Sales Outstanding (DSO).
• Percentage of overdue payments recovered.
• Accuracy of account reconciliations.
• Timeliness of collections reporting.