Collection Process Manager

Lendo; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

Lendo is seeking a proactive Collection Process Manager to enhance our collections journey, focusing on compliance and operational excellence. This high-impact role involves overseeing the collections process, collaborating with cross-functional teams, and utilizing data-driven strategies to improve recovery outcomes. Candidates should have extensive experience in credit collections, strong analysis skills, and be fluent in Arabic and English.

Qualifications

• 5+ years in credit collections with 2 years in a leadership role.
• Strong knowledge of credit risk and recovery strategies.
• Experience in stakeholder presentations.

Responsibilities

• Design and improve collections lifecycle and strategies.
• Monitor performance reporting across the collections funnel.
• Coordinate communication with key departments.

Skills

Credit risk understanding

Collections cycles knowledge

Portfolio analysis

Reporting skills

Communication skills

Negotiation skills

Team management

Familiarity with FinTech

Fluency in Arabic

Fluency in English

Education

Bachelor’s degree in Finance, Business, or related field

MBA

Tools

HubSpot

Automated call flows

Job description

As we continue to grow at Lendo, we’re looking for a proactive and entrepreneurial Collection Process Manager to design, lead, and optimize our end-to-end collections journey. In this high-impact role, you’ll build the processes, tools, and team needed to manage collections from loan disbursement through to recovery or legal escalation. Working cross-functionally with Legal, Credit, Customer Success, and Investor Relations, you’ll implement smart, data-driven strategies to reduce delinquencies, improve recovery outcomes, and enhance the borrower and investor experience - all while ensuring compliance and operational excellence.

Key Responsibilities:

1. Collection Strategy & Process Management

• Design, implement, and continuously improve the full collections lifecycle — from early-stage follow-ups to legal escalation.

• Work cross-functionally to embed collections into the broader customer journey — collaborating with Legal, Relationship Managers, Customer Service, and Product.

• Identify and implement the right tools (HubSpot, WhatsApp messaging, wallet-based alerts, automated call flows) to increase speed and impact.

• Partner with Product to scope and deliver system improvements, automation features, and process digitization.

• Monitor and audit team workflows to ensure compliance with policies and finance-related regulations.

2. Performance Monitoring & Reporting

• Own all performance reporting across the collections funnel — delinquency rates, recovery performance, aging analysis, and resolution times.

• Build dashboards (with support from Data) and deliver actionable insights to senior leadership and stakeholder teams.

• Flag root causes behind poor collections or delayed action and propose timely solutions or process adjustments.

3. Communication & Stakeholder Alignment

• Coordinate internal communication between Collections and key departments — including Investor Relations, Marketing, Legal, and Customer Care.

• Work with internal teams to ensure investor updates, payment follow-ups, and default notifications are timely and professional.

• Contribute to internal and public messaging related to collections, working with Compliance and Legal to ensure clarity and adherence to standards.

Qualifications:

• Bachelor’s degree in Finance, Business, or a related field; MBA is a plus.

• 5+ years of experience in credit collections, with at least 2 years in a leadership role.

• Strong understanding of credit risk, collections cycles, and recovery strategies.

• Proven experience with portfolio analysis, reporting, and stakeholder presentation.

• Excellent communication, negotiation, and team management skills.

• Familiarity with FinTech or lending platforms is preferred.

• Fluency in Arabic and English is required.