Cluster L&Q Manager

Ihgarmyhotels; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel seeks a Learning & Quality Manager to enhance team performance and elevate guest satisfaction. The role involves designing training programs, ensuring compliance with quality standards, and working closely with department heads for continuous improvement. Ideal candidates will have hospitality experience, strong analytical skills, and a commitment to guest satisfaction.

Qualifications

• Proven experience as a Learning & Quality Manager or similar role in hospitality.
• Strong knowledge of training development and quality management.
• Ability to engage and motivate a diverse team.

Responsibilities

• Design, implement, and evaluate training programs for hotel staff.
• Develop and maintain quality assurance protocols.
• Monitor the effectiveness of training programs through assessments and feedback.

Skills

Communication

Interpersonal skills

Analytical skills

Education

Relevant certifications in Learning & Development or Quality Management

Job description

# Cluster L&Q Manager
Hotel Brand: voco
Location: Saudi Arabia, Al Khobar
Saudi Arabia, Al Khobar
Saudi Arabia
Hotel: Al Khobar (DHAKO), King Abdullah Street (Dhahran road), Thuqbah, 31952
Job number: 147136

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At voco Al Khobar, you’ll find contemporary style combined with warm hospitality and a great location. We’re 5 minutes from the Eastern Province business hub, and a short drive from Khobar Sea Front promenade or the fashion boutiques of Dhahran Mall.
Our welcoming hotel makes life easy for business travellers and families looking for downtime. We have secure complimentary parking, and separate facilities for men and women in our spa and Fitness Centre. Inviting guest rooms have a subtle design and quality bedding, as well as refreshing power showers in spacious, marble bathrooms. You’ll find executive desks and complimentary WiFi in each room too, while thoughtful voco extras include Smart TVs, fragrant this works toiletries and picture windows with downtown views. Upgrade to an Executive Suite and we’ll add in separate living space and a Jacuzzi.
As the Learning & Quality Manager, you will be responsible for ensuring that all team members are equipped with the skills, knowledge, and resources they need to deliver exceptional service to our guests. You will oversee training programs, implement quality assurance measures, and work closely with department heads to continuously improve the guest experience.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
Training & Development: Design, implement, and evaluate training programs for all hotel staff. Ensure that training is aligned with hotel standards and guest expectations.
Quality Assurance: Develop and maintain quality assurance protocols to monitor guest satisfaction, ensuring that our services meet and exceed expectations.
Team Support: Work closely with department heads to identify training needs and provide support for staff development.
Performance Evaluation: Monitor the effectiveness of training programs through regular assessments and feedback. Provide constructive feedback to enhance team performance.
Compliance: Ensure that all training and operational processes are in compliance with health, safety, and legal requirements.
Guest Experience: Identify areas for improvement in the guest journey and develop initiatives to elevate overall satisfaction.
Reporting & Analysis: Track key performance indicators related to training and quality. Report findings to senior management and make recommendations for improvements.
Proven experience as a Learning & Quality Manager, or in a similar role, ideally within the hospitality industry.
Strong knowledge of training development, quality management, and performance evaluation.
Excellent communication and interpersonal skills, with the ability to engage and motivate a diverse team.
Ability to work independently, manage multiple priorities, and meet deadlines.
Strong analytical skills and the ability to assess training needs and quality metrics.
A passion for hospitality and a commitment to guest satisfaction.
Relevant certifications or qualifications in Learning & Development or Quality Management would be a plus.