Cluster IT Coordinator

Almajdouie; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in luxury hospitality is seeking a Cluster IT Coordinator to oversee IT operations across two world-class resorts. This critical role involves managing system administration, ensuring adherence to cybersecurity protocols, and collaborating with internal and external teams. Ideal candidates will have a strong IT background and experience in the hospitality industry, along with excellent troubleshooting and communication skills in both English and Arabic.

Qualifications

• Minimum of 2–3 years of IT experience in hospitality preferred.
• Experience with hospitality-specific systems such as PMS, POS.
• Saudi National preferred.

Responsibilities

• Provide technical support for on-site and remote issues.
• Administer systems, servers, and network devices.
• Coordinate with vendors for IT maintenance and installations.

Skills

Network systems

Microsoft environments

Server maintenance

Cybersecurity

Troubleshooting

Interpersonal skills

Communication in English

Communication in Arabic

Education

Diploma or Bachelor's degree in Information Technology

Computer Science or related field

Job description

We are seeking a knowledgeable and proactive Cluster IT Coordinator to oversee and support technology operations across multiple properties, including Miraval The Red Sea and Grand Hyatt The Red Sea. In this dynamic role, you will ensure consistency, efficiency, and security in all IT systems and services, contributing to the smooth digital operation of two world-class resorts.

Scope of the Role:
The Cluster IT Coordinator is responsible for maintaining seamless IT operations across both properties. This includes managing system administration, providing technical support, assisting with IT projects, and ensuring adherence to cybersecurity protocols. The role requires close collaboration with internal departments and vendors to maintain operational excellence, while also offering user support, managing IT inventory, and assisting in audits and compliance processes.

Key Responsibilities:

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  Provide technical support and troubleshooting for both on-site and remote issues across the hotel cluster

  
  
  


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  Administer and maintain systems, servers, and network devices in line with Hyatt brand standards

  
  
  


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  Support the implementation of IT projects and system upgrades

  
  
  


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  Coordinate with external vendors for maintenance, installations, and issue resolution

  
  
  


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  Ensure consistent application of IT policies, procedures, and cybersecurity protocols across all locations

  
  
  


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  Conduct staff training on IT tools, systems, and security best practices

  
  
  


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  Manage IT asset inventory including procurement, allocation, and disposal tracking

  
  
  


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  Assist with data backups, recovery processes, and system monitoring

  
  
  


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  Prepare IT reports and support internal/external audits for both properties

  
  
  


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  Maintain documentation for infrastructure, configurations, and issue resolution

  
  
  

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  Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field

  
  
  


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  Minimum of 2–3 years of IT experience, preferably in a hotel or hospitality setting

  
  
  


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  Strong knowledge of network systems, Microsoft environments, server maintenance, and cybersecurity

  
  
  


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  Experience supporting multiple properties or departments is a plus

  
  
  


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  Familiarity with hospitality-specific systems such as PMS, POS, and back-office platforms

  
  
  


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  Excellent troubleshooting skills and ability to manage priorities across multiple locations

  
  
  


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  Strong interpersonal and communication skills in English and Arabic

  
  
  


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  Saudi National (preferred)

  
  
  

Connect, Support, and Innovate Across Iconic Destinations.
If you’re ready to elevate your IT career within a luxury hospitality environment while supporting two prestigious brands, we invite you to apply for this key role in our cluster operations.