Cluster Director of Spa & Wellness

Bali Jobs Recruitment; Al Wajh; On-site; USD 60,000 - 100,000; Full time

Job summary

A prestigious ultra-luxury hospitality brand seeks a visionary Cluster Director of Spa & Wellness to enhance the wellness experience across its two resorts. The role includes overseeing the Wellness Centre operations and ensuring exceptional service standards while leading a diverse team. Ideal candidates will have significant experience in luxury spa management and a strong background in guest satisfaction.

Qualifications

• At least five years of senior leadership experience in wellness or spa management.
• Deep understanding of global wellness trends and proactive approach to innovations.
• Ability to manage significant budgets within a luxury setting.

Responsibilities

• Oversee day-to-day operations of the Wellness Centre.
• Lead, manage, and motivate the spa team for optimal performance.
• Collaborate closely with all departments for smooth operations.

Skills

Leadership

Collaboration

Organizational Skills

Guest Experience

Revenue Management

Education

Internationally accredited certifications in Beauty, CAM, Fitness, Spa Therapy, or Nutrition

Job description

Our prestigious client, an ultra-luxury hospitality brand with two breathtaking properties set in secluded, awe-inspiring locations across the Middle East, is seeking a passionate and visionary Cluster Director of Spa & Wellness to lead and elevate the wellness philosophy across both resorts.

The Director of Spa & Wellness oversees the day-to-day operations of the Wellness Centre, ensuring all services are delivered to the highest standards. This role is responsible for maintaining exceptional quality across all wellness offerings and managing spa and wellbeing activities that contribute to the overall success and reputation of both properties.

Requirements:

• At least five years of senior leadership experience in wellness or spa management within a luxury hotel or resort environment.
• Proven ability to collaborate with executive leadership to develop strategic initiatives that drive revenue, control costs, and improve departmental profitability.
• Holds internationally accredited certifications in one or more relevant fields such as Beauty, Complementary and Alternative Medicine (CAM), Fitness, Spa Therapy, or Nutrition.
• A deep understanding of global wellness trends, with a proactive approach to integrating new and innovative practices.
• Demonstrated success in leading large, diverse teams and managing significant budgets within a luxury setting.
• Strong background in delivering exceptional guest experiences while fostering a positive and supportive environment for both clients and team members.
• Highly organised and efficient, with the ability to manage multiple priorities and communicate effectively across departments.

Responsibilities:

• Fully understand and embrace the resort's vision and values, applying them in all tasks associated with the role.
• Adhere to all operational standards, ensuring clear and successful communication across all levels of the team.
• Ensure the Wellbeing Centre maintains the highest standards of cleanliness and presentation.
• Conduct regular stock inventory and monitor/control product usage.
• Lead, manage, and motivate the spa team to create an effective and positive work environment.
• Ensure all spa equipment is operational and properly maintained.
• Support the planning and coordination of future training for the department.
• Ensure all keys and secure items are properly stored and accounted for.
• Collaborate closely with all departments to ensure smooth operations.
• Plan, coordinate, and oversee all Wellbeing Centre operations.
• Implement and ensure adherence to hygiene, safety, and operational procedures and standards.
• Ensure all materials and equipment in the Fitness and Spa departments are used correctly and responsibly.
• Ensure proper adherence to procedures for orders, billing, and payment collection.
• Attend and actively contribute to daily and weekly meetings.
• Develop and manage the Wellbeing Centre's operational budget.
• Follow management directives related to cost control and expense tracking.
• Provide suggestions for improving departmental efficiency and profitability.
• Maintain effective working relationships with all team members.
• Ensure that all spa staff are well-informed about facilities and services.
• Conduct pre-service briefings to align team goals and standards.
• Drive product and service sales within the spa.
• Set and monitor revenue goals for the spa.
• Create and implement marketing initiatives to boost financial performance.
• Ensure guests receive tailored recommendations when booking treatments to enhance satisfaction and encourage repeat business.
• Guarantee that all services are delivered in a professional, personalized, and timely manner.
• Monitor guest satisfaction and promptly address any concerns or feedback.
• Communicate guest feedback and suggestions to management.
• Handle guest complaints and requests efficiently and professionally.
• Lead by example in all areas of performance and conduct.