Cluster Digital Marketing Manager

Accor; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global hospitality leader in Saudi Arabia is seeking a Digital Marketing Manager to develop and implement the hotel's digital marketing strategy. The ideal candidate will have at least 5 years of experience in digital marketing within the hospitality sector, strong skills in SEO, social media management, and a data-driven mindset. This role offers the opportunity to work collaboratively with various departments and to enhance digital presence across multiple platforms.

Qualifications

• Minimum 5 years of experience in digital marketing/e-commerce.
• Fluent in English; additional languages a plus.
• Strong expertise in marketing tools and analytics.

Responsibilities

• Develop and implement digital marketing strategy.
• Collaborate with stakeholders on commercial strategy.
• Manage all digital marketing efforts across channels.
• Monitor and report on performance across channels.

Skills

Digital marketing strategies

SEO and SEA

Social media management

Data analysis

Content marketing

CRM systems

Paid advertising

Relationship building

Education

Bachelor’s degree in Marketing or related field

Job description

Company Description

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn everyday, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

1. Develop and implement the hotel’s annual digital marketing strategy and budget, covering all relevant channels.
2. Collaborate with key stakeholders (Sales, Revenue Management, PR, F&B, and Corporate Marketing) to contribute to the overall commercial strategy.
3. Design and execute comprehensive quarterly and yearly e-commerce plans for both direct and third-party platforms.
4. Manage all digital marketing efforts including SEO/SEA, paid media, social media, CRM/email campaigns, display advertising, programmatic buying, influencer partnerships, and Metasearch.
5. Monitor and report on performance across digital channels, analyzing key KPIs and ROI to inform decision-making.
6. Oversee content production and ensure brand-consistent presence across key social media platforms relevant to target markets.
7. Lead CRM strategy and manage third-party email marketing tools in coordination with hotel departments and in line with corporate guidelines.
8. Support revenue optimization by monitoring rate parity and pricing integrity across all online distribution channels.
9. Support awareness and engagement of Accor’s loyalty program (ALL – Accor Live Limitless) through digital campaigns, guest communications, and targeted messaging across appropriate channels.
10. Ensure optimal visibility, content accuracy, and conversion performance across OTA platforms.
11. Manage and enhance the hotel’s online reputation across review sites and social platforms.
12. Conduct competitive benchmarking and market analysis to maintain digital leadership within the hotel’s comp set.
13. Identify digital trends and insights, adapting strategies to improve performance and customer engagement.
14. Build and maintain strong partnerships with digital agencies and external vendors.
15. Stay up to date with emerging digital technologies and recommend their adoption where appropriate.

Qualifications

• Minimum 5 years of experience in digital marketing/e-commerce, preferably within the hospitality or retail sectors.
• Bachelor’s degree in Marketing, Communications, Hospitality Management, or a related field.
• Fluent in English (written and spoken); additional language(s) a plus.
• Strong expertise in digital marketing strategies, tools, analytics, and platforms.
• Proficiency in content marketing, CRM, paid advertising, and social media management.
• Excellent communication, presentation, and relationship-building skills.
• Data-driven, analytical mindset with a passion for innovation and continuous improvement.
• Energetic, proactive, and results-oriented with the ability to work independently and cross-functionally.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

*The cluster role will be divided between the properties in Makkah and Jeddah, covering the following hotels: ibis and adagio Jeddah City Center, as well as Mercure Makkah Al Azizia and ibis Styles Makkah.