Clubhouse Manager

Four Seasons Hotel Riyadh; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established luxury resort is seeking a dynamic Clubhouse Manager to oversee the exclusive Gold Club Lounge. This role demands a leader with a passion for exceptional service, ensuring VIP guests receive personalized experiences. You will lead a dedicated team, coordinate with various departments, and maintain the luxurious ambiance of the lounge. This is an exciting opportunity to be part of a renowned establishment that values guest satisfaction and operational excellence in a stunning beachside location. If you thrive in a high-end hospitality environment and have a knack for anticipating guest needs, this position is perfect for you.

Qualifications

• Minimum 5 years of luxury hospitality experience, including leadership roles.
• Proven experience in guest relations or club/lounge management.

Responsibilities

• Oversee operations of the Gold Club Lounge and ensure exceptional guest experiences.
• Train and supervise Gold Club team members to maintain high service standards.

Skills

Luxury Hospitality Experience

Guest Relations

Leadership Skills

Interpersonal Skills

Communication Skills

Cultural Awareness

Proactive Service

Education

Bachelor's Degree in Hospitality Management

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Soon to be one of the region's foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience.

The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more.

Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

Role Summary

The Clubhouse Manager is responsible for overseeing the exclusive Gold Club Lounge and managing all aspects of the guest experience for VIP and Club-level guests. This role requires a dynamic leader with exceptional attention to detail, a passion for luxury service, and the ability to personalize each guest interaction.

Operating as both a manager and a host, the Gold Club House Manager ensures flawless execution of daily operations, leads a dedicated team, and works cross-functionally with resort departments to deliver seamless, elevated service that reflects the brand's exceptional standards.

Key Responsibilities

• Lead and manage the day-to-day operations of the Gold Club Lounge and services.
• Provide highly personalized and anticipatory service to Gold Club guests, ensuring an exceptional stay experience.
• Supervise and train Gold Club team members, fostering a culture of excellence, discretion, and hospitality.
• Coordinate with the front office, housekeeping, F&B, concierge, and guest relations to manage VIP arrivals, preferences, and experiences.
• Ensure the ambiance, presentation, and guest service levels in the Club Lounge meet Four Seasons' luxury standards.
• Monitor guest feedback and implement service enhancements accordingly.
• Manage scheduling, budgeting, and inventory control for the Gold Club Lounge.

Candidate Profile

• Minimum 5 years of luxury hospitality experience, with at least 2 years in a leadership role.
• Proven experience in guest relations, club/lounge management, or butler service.
• Strong leadership, interpersonal, and communication skills.
• Fluent in English; Arabic or a second language is a plus.
• Culturally aware and capable of delivering service excellence in a multicultural environment.
• Able to thrive in a remote luxury resort setting, demonstrating flexibility and a hands-on approach.
• The ability to coordinate with the Golf Recreational team in coordinating day-to-day operations and golfers' satisfaction.
• For the manager, preferably Members Club experience.

Success Factors

• Passionate about guest experience and personal service.
• Intuitive and proactive in anticipating guest needs.
• Meticulous attention to detail in service, presentation, and operations.
• Team-oriented with the ability to inspire and lead by example.