The Cloud Solutions Architect Manager will lead a team of architects, including Azure & Modern Work Sr. Solutions Architects, to deliver innovative cloud solutions aligned with client needs and company goals. This role requires strong leadership to drive technical excellence, manage team performance, and foster relationships with stakeholders, including clients, Microsoft, and other vendors.
Description Of The Job
- Lead, mentor, and develop solutions architects, ensuring alignment with objectives and fostering technical excellence.
- Define and implement cloud transformation strategies, aligning solutions with organizational goals and customer needs.
- Review and approve architecture designs and proposals, ensuring scalability, resilience, and quality.
- Build and maintain relationships with key clients and vendors (Microsoft), acting as a senior contact for escalations and strategic discussions.
- Promote continuous learning through training, certifications, and knowledge sharing.
- Provide insights on team performance, project status, and business opportunities to senior management.
- Support the pre-sales process in collaboration with the sales team.
- Assist the Solutions Architect team with Proof of Concepts, Architecture Design Sessions, and Strategy/Technology Briefings to demonstrate Microsoft’s capabilities.
- Engage directly with key clients for architecture designs and technical proposals.
- Develop strategic GTM approaches for Microsoft 365 & Azure solutions.
- Identify opportunities for upselling and cross-selling to maximize revenue.
Tasks And Responsibilities
- Collaborate with sales and operations to evolve Ctelecoms' value proposition.
- Lead and mentor the solutions architect team.
- Establish performance goals and support skill development.
- Conduct performance reviews and provide feedback.
- Maintain in-depth technical knowledge of Ctelecoms products and solutions.
- Focus on domains such as Microsoft 365, Azure, Exchange, Active Directory, SharePoint, Hyper-V, SQL Server, Teams Rooms and Phone, CodeTwo, Backup & DR, and Bactopus.
- Review and approve architecture designs and technical documentation.
- Ensure solutions meet customer requirements for scalability, availability, and resilience.
- Oversee the technical content library.
- Act as an escalation point for complex client issues and support pre-sales.
- Maintain relationships with key customers, Microsoft, and vendors.
- Drive partnerships for collaboration and growth.
- Promote knowledge sharing through training and documentation.
- Stay updated with industry trends and certifications.
- Report on team performance, project progress, and strategic opportunities.
- Ensure compliance with documentation standards and reporting requirements.
Qualification (Education/Work Experience)
- BA in Information Technology or equivalent.
- Advanced certifications such as Microsoft Certified: Enterprise Administrator Expert or Azure Solutions Architect Expert are preferred.
- Minimum 8 years in cloud solutions architecture, with at least 3 in management.
- Experience in pre-sales, technical strategy, and client management.
- Strong leadership and communication skills.
- Deep knowledge of Microsoft 365, Azure, and modern workplace solutions.
- Client-focused with ownership mindset.
- Ability to work under pressure and meet deadlines.
- Commitment to ongoing learning and development.
Other Knowledge, Additional Competencies
- Fluent in English.
- Willingness to upskill as needed.
- Good time management and prioritization skills.
- Strong reporting and documentation skills.
- Ability to work under stress and time pressure.
- Dedication, teamwork, and professionalism.
- Self-learning and research skills.
- Excellent presentation and communication skills.
- Client service orientation.
- High responsibility and ownership.