Cloud Kitchen Operations Manager

Snaphunt; Saudi Arabia; On-site; SAR 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Operations Manager to oversee daily kitchen operations in a fast-paced environment. This role involves supervising production workflows, ensuring compliance with food safety standards, and leading a high-performance team. The ideal candidate will have a strong background in operations management, particularly within cloud kitchens or food production, and possess excellent analytical and leadership skills. Join this innovative firm to drive operational efficiency and enhance product quality while fostering a culture of teamwork and continuous improvement.

Benefits

Health Insurance

Performance Bonuses

Training and Development Programs

Flexible Working Hours

Employee Discounts

Team Building Activities

Qualifications

• 5-8 years of experience in operations management, preferably in food production.
• Strong analytical skills to leverage data dashboards and KPIs.

Responsibilities

• Supervise production workflow and ensure operational readiness.
• Lead food safety audits and compliance with local regulations.
• Manage inventory levels and negotiate with suppliers.

Skills

Operations Management

Food Safety (HACCP)

Analytical Skills

Team Leadership

Negotiation

Adaptability

Communication

Education

Bachelor's Degree in Operations Management

Bachelor's Degree in Food Technology

Bachelor's Degree in Industrial Engineering

Tools

Order Management Systems

Inventory Management Systems

Scheduling Tools

Quality Management Systems

Digital Analytics Tools (Tableau, Google Analytics)

Job description

1. Daily Operations and Production Oversight

• Supervise the production workflow, including preparation, cooking, packaging, and delivery.
• Conduct daily kitchen inspections to ensure hygiene, safety, and operational readiness.
• Coordinate daily production meetings with the head chef and preparation teams to review production schedules and volume forecasts.
• Monitor and enforce adherence to Standard Operating Procedures (SOPs), recipe consistency, food safety (HACCP), and hygiene standards.
• Directly oversee peak operational periods (lunch, dinner rushes), ensuring fast and flawless execution.
• Manage the daily post-shift reporting, performance analytics, and plan for the next day's operations.

2. Quality Assurance and Compliance

• Establish and monitor quality control measures at all production stages.
• Ensure compliance with local food regulatory authorities and internal HACCP programs.
• Lead food safety audits, health inspections, and internal quality evaluations.

3. Supply Chain and Inventory Management

• Manage inventory levels using digital inventory management tools
• Monitor ingredient quality, raw material usage, and order replenishment based on forecasts.
• Negotiate with suppliers to maintain cost control without compromising quality.

4. Team Leadership and Culture Development

• Recruit, train, and develop a high-performance kitchen operations team.
• Foster a culture of quality, teamwork, transparency, and continuous learning aligned with company values.
• Lead regular team briefings, feedback sessions, and structured operational training.

5. Performance Management and Reporting

• Track and analyze KPIs such as order fulfillment time, production efficiency, customer rating improvements, waste reduction, and cost per order.
• Utilize digital analytics tools (e.g., Tableau, Google Analytics) to generate operational insights.
• Prepare weekly and monthly performance reports for senior management.

6. Technology and Systems Management

• Oversee the usage and optimization of operational systems including:
• Order Management Systems
• Inventory Management Systems
• Scheduling and Workforce Management Tools
• Quality Management Systems (HACCP compliance tools)
• Lead projects to improve operational efficiency, reduce waste, and enhance product quality.
• Drive initiatives for recipe innovation, packaging improvement, and service delivery upgrades.
• Foster a mindset of innovation and proactive problem-solving within the operations team.

Education:

• Bachelor s Degree in Operations Management, Food Technology, Industrial Engineering, Business Administration, or a related field.

Experience:

• 5 8 years of experience in operations management, preferably within cloud kitchens, food production, or quick-service restaurant environments.
• Prior experience launching or scaling food manufacturing units/startups is a major advantage.
• Proficient in cloud kitchen operational technologies (POS, OMS, Inventory Systems).
• Strong analytical skills, with the ability to leverage data dashboards and KPIs to drive decisions.
• Advanced understanding of food safety (HACCP, ISO 22000 standards)
• Ability to lead in a fast-paced, dynamic environment.
• Strong attention to detail and commitment to product consistency.
• High adaptability, resilience under pressure, and excellent interpersonal communication.
• Team-first leadership style, valuing collaboration, discipline, and innovation.
• You are a strong team player who can manage multiple stakeholders
• You are a strong networker & relationship builder
• You pay strong attention to detail and deliver work that is of a high standard

Company Industry

• Internet
• E-commerce
• Dotcom

Department / Functional Area

• Data Entry
• Operations
• Back Office Processing

Keywords

• Cloud Kitchen Operations Manager

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