Cloud Kitchen Operations Manager

Saudi Petroleum Services Polytechnic; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

An ambitious startup is seeking a highly skilled Operations Manager to lead the launch and daily operations of a cloud kitchen specializing in premium pasta. This role offers a unique opportunity to drive innovation, optimize processes, and foster a culture of teamwork and quality. You will oversee production, ensure compliance with food safety standards, and manage a high-performance team. If you thrive in a fast-paced environment and are passionate about food production, this position could be your next exciting challenge.

Benefits

Health Insurance

Flexible Working Hours

Professional Development Opportunities

Team Building Activities

Qualifications

• 5-8 years in operations management, ideally in cloud kitchens or food production.
• Experience in launching or scaling food manufacturing units is a plus.

Responsibilities

• Oversee daily operations, ensuring quality and compliance with food safety standards.
• Manage supply chain, inventory, and negotiate with suppliers for cost control.

Skills

Operational Leadership

Food Production

Analytical Skills

Team Leadership

Adaptability

Education

Bachelor’s Degree in Operations Management

Bachelor’s Degree in Food Technology

Bachelor’s Degree in Industrial Engineering

Bachelor’s Degree in Business Administration

Tools

Order Management Systems

Inventory Management Systems

Digital Analytics Tools (Tableau, Google Analytics)

Job description

Role Overview:

We are seeking a highly skilled and hands-on Operations Manager to lead the launch and day-to-day operations of our cloud kitchen specializing in premium pasta manufacturing and recipes.

The ideal candidate will have strong operational leadership, food production experience (preferably in cloud kitchens or fast-paced food manufacturing setups), and a proactive mindset to build and continuously optimize the operational processes, supply chain, and team culture.

This is a unique opportunity to join an ambitious startup dedicated to quality, innovation, speed, and exceptional teamwork.

Key Responsibilities:

1. Daily Operations and Production Oversight

• Supervise the production workflow, including preparation, cooking, packaging, and delivery.
• Conduct daily kitchen inspections to ensure hygiene, safety, and operational readiness.
• Coordinate daily production meetings with the head chef and preparation teams to review production schedules and volume forecasts.
• Monitor and enforce adherence to Standard Operating Procedures (SOPs), recipe consistency, food safety (HACCP), and hygiene standards.
• Directly oversee peak operational periods (lunch, dinner rushes), ensuring fast and flawless execution.
• Manage the daily post-shift reporting, performance analytics, and plan for the next day's operations.

2. Quality Assurance and Compliance

• Establish and monitor quality control measures at all production stages.
• Ensure compliance with local food regulatory authorities and internal HACCP programs.
• Lead food safety audits, health inspections, and internal quality evaluations.

3. Supply Chain and Inventory Management

• Manage inventory levels using digital inventory management tools
• Monitor ingredient quality, raw material usage, and order replenishment based on forecasts.
• Negotiate with suppliers to maintain cost control without compromising quality.

4. Team Leadership and Culture Development

• Recruit, train, and develop a high-performance kitchen operations team.
• Foster a culture of quality, teamwork, transparency, and continuous learning aligned with company values.
• Lead regular team briefings, feedback sessions, and structured operational training.

5. Performance Management and Reporting

• Track and analyze KPIs such as order fulfillment time, production efficiency, customer rating improvements, waste reduction, and cost per order.
• Utilize digital analytics tools (e.g., Tableau, Google Analytics) to generate operational insights.
• Prepare weekly and monthly performance reports for senior management.

6. Technology and Systems Management

• Oversee the usage and optimization of operational systems including:
• Order Management Systems
• Inventory Management Systems
• Scheduling and Workforce Management Tools
• Collaboration Platforms
• Quality Management Systems (HACCP compliance tools)

7. Continuous Improvement Initiatives

• Lead projects to improve operational efficiency, reduce waste, and enhance product quality.
• Drive initiatives for recipe innovation, packaging improvement, and service delivery upgrades.
• Foster a mindset of innovation and proactive problem-solving within the operations team.

Qualifications and Requirements:

Education:

• Bachelor’s Degree in Operations Management, Food Technology, Industrial Engineering, Business Administration, or a related field.

Experience:

• 5–8 years of experience in operations management, preferably within cloud kitchens, food production, or quick-service restaurant environments.
• Prior experience launching or scaling food manufacturing units/startups is a major advantage.

Skills

Technical Skills:

• Proficient in cloud kitchen operational technologies (POS, OMS, Inventory Systems).
• Strong analytical skills, with the ability to leverage data dashboards and KPIs to drive decisions.
• Advanced understanding of food safety (HACCP, ISO 22000 standards).

Soft Skills:

• Ability to lead in a fast-paced, dynamic environment.
• Strong attention to detail and commitment to product consistency.
• High adaptability, resilience under pressure, and excellent interpersonal communication.
• Team-first leadership style, valuing collaboration, discipline, and innovation.