Clinical Applications Specialist – Ophthalmology / Middle East

Alcon; Jeddah, Makkah Al Mukarramah; On-site; USD 50,000 - 75,000; Full time

Job summary

Alcon is looking for a Clinical Applications Specialist in Jeddah, responsible for training healthcare professionals on the use of Alcon products. This role offers the chance to impact patient care directly through collaboration with medical staff across the region, requiring strong clinical knowledge and interpersonal skills in an inclusive workplace.

Benefits

Comprehensive benefits for you and your family

Individual development plans and career advancement opportunities

Supportive culture with recognition programs

Qualifications

• Minimum of 5 years relevant experience in a clinical or medical device setting.
• Full proficiency in English and Arabic.
• Proactive and positive approach to challenges.

Responsibilities

• Provide technical training and support to healthcare professionals.
• Respond to inquiries regarding product use and ensure compliance.
• Participate in medical conferences and assist with product demonstrations.

Skills

Interpersonal Skills

Communication

Clinical Background in Ophthalmology

Education

Bachelor’s degree in healthcare-related field

Advanced education in healthcare

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

With 80 years of experience, we are the world's largest advanced eye care technology company. As a Clinical Applications Specialist based in Jeddah supporting hospitals & clinics in the Middle East, you will be trusted to work on training healthcare professionals and ensuring the safe and effective use of Alcon products at customer sites across the region.

In this role, a typical day will include:

• Provide technical and clinical training, education, and continuous on-site or remote support to surgeons and OR staff on the approved use of Alcon’s Cataract and Refractive Surgical Device products
• Respond to customer inquiries by delivering accurate scientific and technical information related to the approved use of Alcon devices; refer any questions regarding unapproved use as per protocol
• Ensure successful implementation of equipment and software upgrades at clinical sites, and support new installations and troubleshooting in collaboration with Field Service Engineers
• Document each site visit clearly and accurately using standardized reporting tools; report all adverse events and device deficiencies to Medical Safety in accordance with company procedures
• Collaborate with Clinical Applications management and Medical Safety for root cause analysis of adverse events and to provide physician feedback when requested; respond to unsolicited device-related information requests per SOPs and compliance guidelines
• Participate in medical congresses, fellowships, conferences, exhibits, seminars, and wet-labs as assigned; assist with product demonstrations at conventions and maintain required clinical certifications to fulfill responsibilities

WHAT YOU’LL BRING TO ALCON:

• Bachelor’s degree required; advanced education in a healthcare-related field is an advantage
• Minimum of 5 years of relevant professional experience in a clinical or medical device setting
• Full professional proficiency in both English and Arabic, including written and verbal communication
• Solid clinical background in ophthalmology, with a demonstrated eagerness to continuously learn and develop
• Strong interpersonal skills, with a proactive and positive approach to challenges and collaboration
• Willingness and ability to travel domestically and internationally as needed for training and support

HOW YOU CAN THRIVE AT ALCON:

• Strong focus on personal growth with individual development plans and career advancement opportunities, plus comprehensive benefits for you and your family
• No office-based work necessary; on-site presence in clinics required;
• Contribution to the quality and compliance of innovative medical solutions
• Supportive, collaborative culture with knowledge sharing, recognition programs, and an open team environment in a market-leading, multinational team

Alcon Careers

See your impact: https://alcon.com/about-us/careers