Clinical Application Specialist - Cardiovascular

Al Zahrawi Medical Supplies LLC; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A medical supplies company in Riyadh is looking for an Application Specialist to train customers on products and provide technical support. The role involves market research, assisting in product launches, and coordinating with service engineers. Candidates should possess a Bachelor’s degree relevant to Cardiovascular Technology or Nursing and have at least 2 years of experience as an Electrophysiology Technician. Strong communication skills and good presentation skills are essential.

Qualifications

• 2 years of experience as an Electrophysiology Technician (EP/CRM) required.
• Saudi National preferred as per additional details.

Responsibilities

• Train customers on products and provide technical support.
• Conduct market research to identify potential new customers.
• Coordinate with service engineers for installation and training.

Skills

Knowledge of cardiac terminologies

Good Communication Skills

Client Relationship Building Skills

Good Presentation Skills

Education

Bachelor’s degree in relevant field (Cardiovascular Technology or Nursing)

Tools

MS Office

Cardiac equipment

Job description

Job Brief

The Application Specialist is responsible for training customers on products and providing non-engineering technical support. They also contribute to the development of strategies for their respective business units and assist the Sales and

Accountabilities

• Adhere to Zahrawi Policies & Procedures as applicable.

Market Knowledge

• Conduct market research to identify potential new customers.


• Analyse market trends to assess new products, including their advantages and disadvantages.


• Assist in the planning and execution of new product launches and events.


• Maintain technical knowledge by attending workshops, reviewing industry publications, networking, benchmarking best practices and engaging in professional societies to stay current with best practices.

Business Development

• Establish contact with potential customers to introduce our products, assess their needs, and explain how we can assist them.


• Offer support, information, and guidance to prospective customers through product demonstrations and collecting their feedback.


• Follow up with new customers post-demo to negotiate contracts and packages.


• Ensure all contract details are in full compliance with our rules and regulations.


• Conduct regular visits to customers to ensure quality service and report sales leads to the team.

Application

• Diagnose and resolve issues with instruments, providing technical support as needed.


• Introduce and demonstrate new products to end-users.


• Technical Data – Matching and Filling the Project Specification sheets and Requirements.


• Prepare consumable lists based on customer needs to support reagent and consumable sales.


• Attend customer inquiries regarding supplies and communicate with the sales team.


• Coordinate and manage conferences and events.


• Conduct workshops and provide application training sessions.


• Oversee the product validation process for all items in the assigned units.

Commercial Support

• Support the sales team for handling projects in terms of Specifications and Technical comparison discussion with the end users.


• Coordinate with the sales team to know more about competition and provide argumentation in a scientific way.


• Support the sales team during technical discussions.


• Prepare and issue training certificates for customer training participants.

Service Team Coordination

• Coordinate with service engineers for installation, preventive maintenance (PM), and issue resolution and plan trainings accordingly.

Reports

• Periodic reporting to the Line Manager.

Communication with Principal Companies

• Communicate with principals on technical information.


• Coordinate with principals for any customer queries that cannot be resolved internally.


• Stay updated on the latest training schedules and materials.


• Participate in all relevant webinars organized by the principals.


• Ensure the internal distribution of new technical information received from the principal company, particularly regarding software updates, instrument incompatibilities, or other relevant changes.

Skills

Minimum Qualifications:-

• Bachelor’s degree –relevant to Cardiovascular Technology (CVT) or Nursing background


• 2 years of experience as an Electrophysiology Technician (EP/CRM).


• Knowledge of different cardiac terminologies to communicate effectively with patients and medical staff.

Behavioral Skills

• Interaction


• Confidence & Perseverance


• Ethical Conduct


• Active learner


• Able to work on own initiative and as part of a team


• Client Relationship Building Skills

Functional Skills

• Good Presentation Skills


• Good Communication Skills & English language


• Good Presentation Skills


• Good Computer skills (MS Office)


• Skills in performing and operating the cardiac equipment commonly used

Additional Details

• Saudi National


• Based in Riyadh


• Has a valid KSA driving license.


• Willing to travel as per business needs – covering KSA