Client Success Manager / Sales Account Manager

MAITRI GLOBAL PRIVATE LIMITED; Jeddah; Remote; SAR 120,000 - 180,000; Full time

Job summary

A leading company seeks a Customer Relationship Manager to drive business growth through deep engagement with C-level executives and high-level stakeholders. This role demands a strategic thinker with Arabic language proficiency, strong customer advocacy skills, and a proven track record in account management. The ideal candidate will be self-motivated and adept at cross-functional teamwork to enhance service delivery.

Benefits

Visa

Medical Insurance

Annual Air Ticket

Qualifications

• 10-15 years of experience in Account Management, Client Success, or business development roles.
• Experience in IT, cloud, telecom, SaaS, or related services.
• Strong strategic thinking and commercial acumen.

Responsibilities

• Build and nurture relationships with C-level executives.
• Identify cross-sell and upsell opportunities within existing accounts.
• Track account health and provide performance reports.

Skills

Stakeholder Management

Customer Relationship Management

Communication

Cross-functional Collaboration

Job description

Male

Visa, Medical Insurance, Annual Air Ticket

Vacancy

1 Vacancy

Job Description

Customer Relationship Management:

· Build and nurture long-term relationships with C-level executives and key stakeholders across strategic accounts.

· Regularly engage with customers to understand their evolving needs, expectations, and satisfaction levels.

Business Growth:

· Identify cross-sell and upsell opportunities within existing accounts, ensuring continuous business expansion.

· Develop actionable strategies to increase revenue by aligning customer objectives with our service offerings.

· Design and implement comprehensive account strategies for each strategic customer, ensuring alignment with organizational goals.

· Establish and monitor key performance indicators (KPIs) for account success, focusing on retention, satisfaction, and growth metrics.

Internal Collaboration:

· Act as the primary point of contact between clients and internal delivery, technology, and leadership teams.

· Facilitate regular cross-functional meetings to align on project priorities, deadlines, and deliverables.

Performance and Metrics:

· Continuously track account health, utilizing tools like NPS, customer satisfaction scores, and churn analytics.

· Provide monthly and quarterly performance reports, highlighting achievements, risks, and actionable recommendations.

Customer Advocacy:

· Advocate for customer needs in internal strategy discussions, ensuring services evolve to meet market demands.

· Host customer success reviews and workshops to reinforce the value delivered by our solutions.

· Proactively identify and resolve potential service delivery issues, minimizing impact on client operations.

· Implement processes for continuous improvement in customer service standards.

Desired Candidate Profile

What We Look For In You (i.e., Job Requirements)

· 10-15 years of experience in Account Management, Client Success or business development roles in tech driven environments. Exposure to the Saudi market is a must.

· Has worked closely with IT, cloud, telecom, SaaS, or related services. Exposure to IT services or consulting models is a plus.

· Expertise in stakeholder management and customer relationship management (especially with VP/CxO level stakeholders)

· Excellent communication & presentation skills. Expertise in influencing decisions to achieve the best outcome.

· Excellent at cross-functional collaboration. Ability to build a rapport with delivery & technology teams & functional heads.

· Strong understanding of Software Development Lifecycle and project delivery.

· Strong strategic thinking and commercial acumen—can spot opportunities and influence decision-making.

· Highly driven, self-motivated & result oriented. Ability to work with minimal supervision.

· Flexible, Open to new ideas & willing to adapt.

Job Location: Anywhere in Saudi

ARABIC Speaking is a must.

Interested aspirants can share their updated CV ASAP along with current & expected salary and notice period

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MAITRI GLOBAL PRIVATE LIMITED

Madhura